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Frank_Breen2
Frank_Breen2
Level 8
Apr 28, 2016 11:10 AM UTC
Solved

Marketo University Course Costs for Current Subscribers

I'm currently subscribed to the Marketo learning portal (http://learn.marketo.com), but it's confusing when signing up to Virtual events, in the description, it has a cost, but beside theI Enroll button it says $0.00, which is correct? I can't seem to find any subscription information in my profile or any information on how it works. When I click the button, it doesn't prompt me to pay but the subscription was purchased by my organisation so don't want them auto billed without informing them. If $0.00 is correct, does that mean all training is included in my subscription or is there still pay as go elements too?

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    Julz_JamesAccepted solution
    Level 8
    Apr 28, 2016 11:25 AM UTC

    I believe you only get the courses free if you've signed up to the Marketo Passport, anything else will cost. The cost will calculate once you enroll I think. 

    The best idea would be to email education@marketo.com - they're really quick at replying 🙂

    Thanks

    Juli

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    7 replies

    Julz_JamesAccepted solution
    Level 8
    Apr 28, 2016 11:25 AM UTC

    I believe you only get the courses free if you've signed up to the Marketo Passport, anything else will cost. The cost will calculate once you enroll I think. 

    The best idea would be to email education@marketo.com - they're really quick at replying 🙂

    Thanks

    Juli

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      Frank_Breen2
      Frank_Breen2Author
      Level 8
      Apr 28, 2016 11:29 AM UTC

      Thanks Juli, I do have the Marketo Passport, but will email education@marketo.com just to double check.

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Apr 28, 2016 11:35 AM UTC

      Hi Frank,

      Juli is only partially correct here.

      Some courses are free and some are chargeable. For instance, this course is free: http://learnadmin.marketo.com/ContentDetails.aspx?id=D0F76FBDCFFD44D49E0964BA9EFFAF8F  and in fact quite a few online course are. AFAIK, if it shows 0.00$, you are not going to be charged.

      -Greg

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      Julz_James
      Level 8
      Apr 28, 2016 11:56 AM UTC

      I used to get ALL courses free as part of my Marketo Passport Subscription, even when it showed a cost on the university pages.

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Apr 28, 2016 1:44 PM UTC

      Hi Juli,

      Yes, but if you do not have a passport, some courses are still free

      -Greg

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      Indira_Hentsche
      Indira_Hentsche
      Level 2
      Jun 8, 2016 7:55 PM UTC

      Hello!

      Due to the e-commerce function not working properly all courses display at $0.  In the description we actually state whether or not there is a cost. Usually anything with a live instructor has a cost associated to the course.

      Passport holders get everything for free up to a year, as this is their entitlement as part of their subscription services.

      Note that courses with a cost association usually require you "request access" which then forces an approval process.

      Any course with a prerequisite of "Passport" requires you be a member of the Passport Subscription.

      The majority of playback videos are free unless they are designated as a passport course, then you will not receive access or be able to play.

      Finally -if you have any questions please contact university@marketo.com.

      Thanks!

      Marketo University

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