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dallas-bruce
dallas-bruce
Level 1
Apr 21, 2022 2:46 AM UTC
Question

Marketo sync to duplicate SFDC records

If a lead and a contact exist in SFDC with the same email address and a list is uploaded into Marketo with that email address. Which record in SFDC will the Marketo record sync to?

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2 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Apr 21, 2022 3:13 AM UTC

The SFDC Type is not important. Nor is being in SFDC at all.

 

The list upload will merge into the most recently updated Marketo person.

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Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Apr 21, 2022 9:49 AM UTC

In case you are dealing with duplicate records often, you may find this blog post on the community that discusses the implications and the behavior of the Marketo system with regards to the duplicate records helpful. 🙂

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