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Anton_Belo1
Level 2
Feb 5, 2016 4:39 PM UTC
Solved

Marketo support line

I tried to call support twice this am and got routed to Japan. Anyone else get this issue?

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JohnCl9Accepted solution
Adobe Employee
Feb 5, 2016 4:44 PM UTC

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

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2 replies

Adobe Employee
JohnCl9Adobe EmployeeAccepted solution
Adobe Employee
Feb 5, 2016 4:44 PM UTC

Hi Anton,

I've notified our support phone manager, and I'll let you know what we can find.

John

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Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
Feb 5, 2016 5:03 PM UTC

Hi Anton,

Thanks for letting us know.  It looks like there was a change in the phone system logic, so while you didn't actually get routed to the Japan line, you did get the Japanese voicemail prompt.  We've fixed that now, so it shouldn't happen again.

Thanks again!

John

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