Marketo Segmentation Not Working in Velocity Scripting

Please insert code using the syntax highlighter in the future so it’s readable.

1. You don’t need any curly braces in this code. It’s just making it less readable.
2. You don’t need the falsiness check (if $portalsegment). It’s impossible for the value to be non-falsy.
3. You don’t need to trim(). Marketo uses the real name of each Segment, it doesn’t pad the name.
4. You shouldn’t use ==, use .equals().
5. What is the value of $portalsegment here. You have to show us lower-level debugging info or we have nothing to go on.

​@sandy_logitech  Let me know if this helps !!

#set( $portalsegment = ${lead.Segmentation_CustomerPortal_1018Name} )#set ($ContactId = ${lead.contactid})#if( $portalsegment && $portalsegment.trim() == "Portal Status Is Active" )SHOW A#elseSHOW B#end

The Portal segmentation is based on the Portal Status string field, which contains three possible values: Active, Inactive, and Empty status. We use these values as filters to define the segments.

Could you please guide me on how the Velocity code should be updated to handle this segmentation correctly? We have been using the same scripting approach in our Velocity code, and it has been working as expected. The issue appears to be isolated to this specific segmentation, while the other segmentations continue to work as expected.

Could you please recommend the appropriate code changes or share any relevant documentation that could help us troubleshoot this issue?

Thanks alot for your help on this !!

Again, what is the value of $portalsegment here? It doesn’t suffice to show code without its inputs.