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A
Anonymous
December 22, 2015
Question

Marketo Sales Insight in SFDC

  • December 22, 2015
  • 4 replies
  • 1742 views

Hello Marketo users out there,

    We have an issue where a particular user in SFDC is unable to see the actions drop down option in the sales insight section on the lead object in sfdc. Others with the same profile as him can see the field but not this 1 person. please refer to the screen shot below. Thanks in advance

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4 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
December 22, 2015

This usually indicates that the lead in question doesn't yet have a corresponding record in Marketo.  Was this particular lead created very recently, i.e. within the last 15 minutes?

A
Anonymous
December 22, 2015

Hi Kenny,

   its not a new lead and the issue is for this particular user only. Other users on the same record are able to see the actions drop down. The lead record is in Marketo.

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