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February 27, 2015
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Marketo Lead Conversion

  • February 27, 2015
  • 2 replies
  • 1628 views
"Marketo’s dedupe will Convert a Lead to a Contact, then merge the Contacts."  This came supposedly from Marketo.
Is this a native feature in Marketo?
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This sounds like a description of what happens when you try to merge a lead and a contact using a Marketo flow step. 

Marketo will de-dupe leads that enter its own database based on email address, but 
will allow you to create dupes if they originate in SFDC. 

I have never experienced Marketo automatically converting or merging SFDC records -- you would have to identify duplicates and initiate the action via a Lead Action or Smart Campaign Flow Step. 

2 replies

Accepted solution
February 28, 2015
This sounds like a description of what happens when you try to merge a lead and a contact using a Marketo flow step. 

Marketo will de-dupe leads that enter its own database based on email address, but 
will allow you to create dupes if they originate in SFDC. 

I have never experienced Marketo automatically converting or merging SFDC records -- you would have to identify duplicates and initiate the action via a Lead Action or Smart Campaign Flow Step. 
Grégoire_Miche2
Level 10
November 19, 2015

Hi Meli,

This theory. In real life, this just does not work. I have tried it on various Marketo instances, with always the same result.

-Greg