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ceciliagonzalez
Level 2
Apr 6, 2023 3:34 PM UTC
Solved

Marketo Email Performance Report Daily Subscription Automatically Deactivates and Removes internal email address

Hello,

Our daily subscriptions to email performance reports constantly get deactivated and emails removed. We'll receive the report for 2-3 days, then suddenly stop receiving them. When I checked, the deactivated button was unmarked, and our email addresses were removed. I then have to re-enter all our email addresses and hit activate, then run the report again and again. All of the recipients are opted-in (internal team). This report goes to only 5 internal employees, including myself. Can someone please provide some insights on this issue? Thank you in advance!

 

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Darshil_Shah1
Darshil_Shah1Accepted solution
Adobe Champion, Community Advisor, UG Leader
Apr 6, 2023 5:32 PM UTC

There could be a case where in bots/email scanners are clicking the unsubscribe link at the bottom of the subscription email. Since there isn't a form submit involved like a regular unsubscribe page, there could be a case that the bots are hitting the unsubscribe URL resulting in everyone getting unsubscribed automatically.

 

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8 replies

Chandan1-2
Level 2
Apr 6, 2023 3:43 PM UTC

Hi , It happens if the subscriber clicked on the unsubscribed link in the report's email. The record's email will be removed from the recipient list. 


Note: Record is unsubscribing from the report so it will not mark as unsub instead of it will be removed from the recipient list.

Thanks,

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Chandan Singh
ceciliagonzalezAuthor
Level 2
Apr 6, 2023 3:58 PM UTC

We don't click on Unsubscribe. We look forward to the report daily. The entire list of 5 people, including myself, gets wiped out. And the report gets deactivated. My colleagues are experiencing the same issues.

 

 

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Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
Apr 6, 2023 5:32 PM UTC

There could be a case where in bots/email scanners are clicking the unsubscribe link at the bottom of the subscription email. Since there isn't a form submit involved like a regular unsubscribe page, there could be a case that the bots are hitting the unsubscribe URL resulting in everyone getting unsubscribed automatically.

 

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    Darshil_Shah1
    Adobe Champion, Community Advisor, UG Leader
    Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    Apr 6, 2023 3:54 PM UTC

    Agreed! That should only happen if all the subscribers unsubscribe from that particular report subscription. This unsubscribe status gets reverted back when you re-add people to the report's subscription. Additionally, Marketo keeps removing people from the Email recipients as and when they unsubscribe, and it auto-deactivates the report (like in your case) when all the recipients unsubscribe from the report subscription.

     

     

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      ceciliagonzalezAuthor
      Level 2
      Apr 6, 2023 7:56 PM UTC

      Hi. None of us are "unsubscribing" to the report or any Marketo reports. It might be worth looking into what you mentioned about bots/email scanners auto-unsubscribing us. 

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      SanfordWhiteman
      User Group Leader
      SanfordWhitemanUser Group Leader
      User Group Leader
      Apr 6, 2023 8:56 PM UTC

       

      It might be worth looking into what you mentioned about bots/email scanners auto-unsubscribing us. 

      Almost certain that’s the cause.

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