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Fernando_Lysco
Level 2
Nov 28, 2020 11:47 AM UTC
Solved

List importing with missing contacts

Hi All,

I am importing some leads from a CSV file, and I realize that the number of leads in CSV file was bigger than in the field "Person Count" in my list status. A small difference, around 1 - 3 %, one to 3 leads at each 100. But I can´t check contact per contact to find which one is missing. Why this could be happening?

Someone could help me?

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Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
Nov 30, 2020 8:01 AM UTC

Or might there have been duplicate email addresses in your csv file? Marketo would ignore these in the upload while not returning any error message.

4 replies

SanfordWhiteman
User Group Leader
User Group Leader
Nov 28, 2020 8:07 PM UTC

What import settings did you use? Did you select "Skip new people and updates"?

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Fernando_Lysco
Level 2
Nov 30, 2020 10:23 AM UTC

No, I used Default (Fast Import)

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Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
Nov 30, 2020 8:01 AM UTC

Or might there have been duplicate email addresses in your csv file? Marketo would ignore these in the upload while not returning any error message.

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Fernando_Lysco
Level 2
Nov 30, 2020 10:20 AM UTC

Thank you, I didn´t have think about that.

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