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Anonymous
Mar 2, 2017 7:39 AM UTC
Question

List import not working

Hi, the list import wizard gets stuck in the second step. I’ve tried a couple times and I get the “spinning wheel of death” (it never loads). Anybody facing the same problem and any solution to this?

Thanks in advance

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15 replies

Harish_Gupta6
Harish_Gupta6
Level 6
Mar 2, 2017 9:28 AM UTC

Hi Nikhin,

The list import is working fine. Please make sure you are using the correct format and you have the access to upload leads into system.

Thanks

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Harish Gupta
Stephanie_Chan
Level 2
Mar 15, 2017 11:42 PM UTC

Hi Nikhin,

Was this ever resolved for you? I am experiencing the same issue currently--we have not been able to import anything since last Thursday. That's almost a full week without any import functionality. It has been escalated to support and they claim it is a "bug" and the engineering team is working on it. I find it hard to believe that one of the most basic functionalities is taking so long to get resolved

Stephanie

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    Anonymous
    Mar 16, 2017 5:01 AM UTC

    Sorry to hear that. This got resolved for me after couple of days, precisely after Winter'17 release on 3/3.

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    Anonymous
    Jun 7, 2017 6:54 PM UTC

    Did you all got this resolved? I had the issue a month ago, it went away and now Its happening again. Any hints? Thanks!

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    Stephanie_Chan
    Level 2
    Jun 7, 2017 7:03 PM UTC

    Hi Yamila,

    This was eventually resolved--per Support, a patch was released to fix the issue. One other issue to look for before contacting support is to ensure your csv file isn't unusually large. I had a separate issue where my file had thousands of empty rows which resulted in a huge file size. To resolve that, just copy and paste your data in a new Excel sheet to get rid of the empty rows and columns. Hope that helps!

    Stephanie

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    Anonymous
    Jun 7, 2017 7:14 PM UTC

    Hi Stephanie,

    I tried everything and nothing works. I tried different file types, different browsers… The list is 800 records with about 6 columns, and I regularly work with bigger files than with no issues. I'm at loss here. Any hints on what I could do?

    Thanks!

    Yamila

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    Anonymous
    Jun 8, 2017 12:10 PM UTC

    Reach out to Marketo Support as soon as you find that there is an unexpected behaviour from Marketo.

    Lesson learned from my consulting days.

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    Billy_Jones1
    Billy_Jones1
    Level 2
    Jun 14, 2017 3:21 PM UTC

    The list imports for me but they take FOREVER to do a simple batch of 25..

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    nathanm67105107
    Level 1
    Jul 10, 2017 11:27 PM UTC

    I'm having this same issue. The lists I'm importing are only about 25 records

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    Anonymous
    Jul 11, 2017 2:57 PM UTC

    Reach out to support. On my case, there was something strange going on in my database. There were strange symbols that I couldn’t see in Excel, but after calling support they told me to use either Notepad++ or regular notepad. I used regular notepad and manually deleted the special symbols, and tried to import it again and it worked

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    Matt_Rushing1
    Level 2
    Dec 5, 2017 8:42 PM UTC

    We had this issues as well, and through a lot of trial and error, figured out that certain characters were not allowed in any of the columns. Specifically, "&" was tripping up our import.

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    Ryan_Allen
    Ryan_Allen
    Level 2
    Apr 5, 2019 10:32 PM UTC

    Having this issue currently, strangely in my companies instance as well as in the training instance when I was taking the Concepts I course this week. Waiting to hear back from support.

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    Nick_Donaldson
    Nick_Donaldson
    Level 2
    Apr 16, 2019 12:28 PM UTC

    This is by no means a permanent solution, but the list import worked for me when I used a different browser.

    Here are the troubleshooting steps Marketo support provided me:

    1. Check if the file does not have any empty fields. Please update them with the value "NULL."

    2. Try clearing the cache and cookie of your browser.

    3. Try using a different browser.

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    Ryan_Allen
    Ryan_Allen
    Level 2
    May 29, 2019 10:10 PM UTC

    Thanks Nikhin and Nick, tried a different browser and it worked (even with characters!) Fisdled with some chrome extensions and everything works fine now! 

    Best,

    Ryan

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