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Jonathan_Westov
Jonathan_Westov
Level 2
April 12, 2019
Solved

LinkedIn Lead gen no email

Hey guys,

I hooked up the LinkedIn Lead Gen Forms integration and I am receiving leads just without the email. It is mapped, has anyone had this issue?

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AnkitDu3Accepted solution
Level 6
April 12, 2019

There has been update in the mapping in linkedin lead gen forms, please make sure you are using the updated mapped fields. If you are already using the updated mapping, please drop an email to support they will fix it from their end.

I have faced the same issue earlier and Marketo support got it fixed from their end.

Thanks

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9 replies

AnkitDu3Accepted solution
Level 6
April 12, 2019

There has been update in the mapping in linkedin lead gen forms, please make sure you are using the updated mapped fields. If you are already using the updated mapping, please drop an email to support they will fix it from their end.

I have faced the same issue earlier and Marketo support got it fixed from their end.

Thanks

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    Jonathan_Westov
    Jonathan_WestovAuthor
    Level 2
    April 12, 2019

    Thank you Ankit. That fixed the issue for me.

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    Alex_Venus
    Alex_Venus
    Level 2
    May 7, 2019

    I'm experiencing this myself. Do you have any more details about this?

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    Jonathan_Westov
    Jonathan_WestovAuthor
    Level 2
    May 14, 2019

    Alex sorry it took so long. Last week there was an issue with Marketo that messed up the mapping between LinkedIn and Marketo. You just need to go in and remap with the correct email address. I recommend testing it a few times to know its the right field.

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    Carly_Stevens2
    Carly_Stevens2
    Level 2
    August 15, 2019

    Hi - can  you tell me where I need to go and remap please? Is it in Marketo or LinkedIn? Struggling to find where/how to edit.

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    Alex_Venus
    Alex_Venus
    Level 2
    May 15, 2019

    Cheers Jon. I sorted it last week thankfully. I find it weird that there wasn't more in the community about this. Caused a fair bit of disruption for us. Thanks for the response. 

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      Jonathan_Westov
      Jonathan_WestovAuthor
      Level 2
      May 20, 2019

      Yeah me as well. Had to fix ASAP.

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