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Anonymous
Sep 22, 2016 9:39 PM UTC
Solved

Landing Pages returning 500 - Error

We are attempting to go live on Marketo but our landing pages are returning a 500 Error. Marketo support has been very helpful and believe the problem is with our DNS set up. My web tech internally cannot locate the problem and believes the problem is on Marketo's end since the page isn't being served.  I'm two days late to market and I'm feeling the pressure to get this fixed. Any ideas?

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SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
Sep 22, 2016 11:17 PM UTC

Your DNS is totally screwed up. Delete the A record for offers.toyotatalk.ca. Leave the CNAME.

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8 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Sep 22, 2016 10:07 PM UTC

Such problems cannot be researched unless you provide your Marketo Landing Page CNAME.

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Anonymous
Sep 22, 2016 10:09 PM UTC

Here are three samples

URL: offers.toyotatalk.ca/requestcontact.html

                Lands here: toyotadealersassociation.mktoweb.com/requestcontact.html

URL: offers.toyotatalk.ca/contactdealer.html

                Lands here: toyotadealersassociation.mktoweb.com/contactdealer.html

URL: offers.toyotatalk.ca/092016_Farmers-Market-Follow-Up_test.html

                Lands here: toyotadealersassociation.mktoweb.com/092016_Farmers-Market-Follow-Up_test.html

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
Sep 22, 2016 11:17 PM UTC

Your DNS is totally screwed up. Delete the A record for offers.toyotatalk.ca. Leave the CNAME.

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Dory_Viscoglio
Dory_Viscoglio
Level 10
Sep 23, 2016 12:35 PM UTC

Not related to the original issue, but on this page: offers.toyotatalk.ca/contactdealer.html your link to find the Toyota dealership nearest has a typo. It points to getyouroytota.ca/bc-english/contact-us but it should probably be getyourtoyota.ca/bc-english/contact-us

2 days late going to market isn't going to impact your end users as much as a poor experience will. I'd definitely suggest giving everything a once-over!

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Anonymous
Sep 23, 2016 4:04 PM UTC

Thanks Dory - we've corrected the mistake in the url.

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