Known Visitor HTML not accepted tokens

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This is odd. I used the token insert button to put these in. Any suggestions on why the tokens aren't rendering?

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Justin_Cooperm2Accepted solution

Level 10

You're going to laugh, but I think there's special logic so it has to be lead.FirstName and the normal tokens through the "insert token" dialog simply won't work. See this doc: http://docs.marketo.com/display/DOCS/Show+Custom+HTML+Form+for+Known+Leads

Also, when you select "Custom HTML" we put this in by default

Welcome back, {{lead.FirstName}} {{lead.LastName}}

Josh_Hill13

Level 10

check the html on that section.

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Justin_Cooperm2Accepted solution

Level 10

You're going to laugh, but I think there's special logic so it has to be lead.FirstName and the normal tokens through the "insert token" dialog simply won't work. See this doc: http://docs.marketo.com/display/DOCS/Show+Custom+HTML+Form+for+Known+Leads

Also, when you select "Custom HTML" we put this in by default

Welcome back, {{lead.FirstName}} {{lead.LastName}}

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Robb_BarrettAuthor

Level 10

@Justin Cooperman - THAT DID IT!!! I had tried free typing in the token and then using the token inserter. Drove me bonkers....I feel like I should know how to enter a token...

Thanks brutha....

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Robb Barrett

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