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Anonymous
Oct 9, 2014 6:35 PM UTC
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Is there a global setting that lets you block certain domains from receiving emails?

I'm looking for a global place within Marketo to block emails that contain a specific domain from every going out of the system even if they happen to be on my send list.
 

Thanks,

-IB

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Accepted solution
Oct 9, 2014 10:29 PM UTC
There is no global domain blocking available, the main mechanism Marketo has for that purpose is black listing.

A triggered or recurring schedule batch smart campaign to set Black Listed = TRUE for all leads with an email address containing '@emaildomain' would effectively accomplish the same thing as a global domain block. Set it and forget it, no maintenance required unless you wanted to modify the list of blocked domains.
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5 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
Oct 9, 2014 6:41 PM UTC
Hi Ian,

You'll want to use one of our system fields for this purpose.  When a Send Email flow step executes it checks four fields to see if a lead qualifies to receive an email:

Unsubscribed - used for when a lead requests not to receive Marketing Emails, will still receive operational
Marketing Suspended - For when you opt not to send non-operational emails to a lead
Email Invalid - Set when a bounce messaqge indicates that email address is invalid, will not be sent any email
Black Listed - Manually set for records that you do not want to receive any email, including operational

Depending on whether you want to send operational emails to these addresses you should use either Marketing Suspended, or Black Listed to manage these.
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Anonymous
Oct 9, 2014 6:43 PM UTC
I find it helpfult o keep a smart campaign running that triggers on the domain name and automatically marks the record as blacklisted. I keep it running because you never know when a new person will come in from that domain and I don't want to accidentally send to them.
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Anonymous
Oct 9, 2014 6:50 PM UTC
Other than having a running smart campaign, there is no default in the admin settings to block domains?  I could unsbuscribe each time I saw an email come in, but that extra maintainence I would think.
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Anonymous
Accepted solution
Oct 9, 2014 10:29 PM UTC
There is no global domain blocking available, the main mechanism Marketo has for that purpose is black listing.

A triggered or recurring schedule batch smart campaign to set Black Listed = TRUE for all leads with an email address containing '@emaildomain' would effectively accomplish the same thing as a global domain block. Set it and forget it, no maintenance required unless you wanted to modify the list of blocked domains.
Translate
Anonymous
Oct 9, 2014 10:41 PM UTC
Thank you all for your help. I really appreciate the advice!
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