Adobe Marketo Engage General

I was trying to follow an example of a people report to get a list I need, however, I don't have the "Group people by" option that they seem to have. Any idea how I can add it?  

We have seen a significant drop off in the number of opens received since the second week of January. For example, one of our clients has gone from 1500-3500 opens per week, down to 10-20 per week. I had expected a slow drop off this fall when Apple said their new privacy policy would block the ability to see whether consumers open emails. We did not see a change this fall but this sudden drop off makes me wonder if it related to that or an issue with reporting opens within Marketo.    Is anyone else seeing something similar?  

We have tested that when using the REST API to update a lead with the conditions: action: "updateOnly", lookupField: "id",   If the id is not found, a new lead is created with a new id. Why does this happen? If I am specifying updateOnly, shouldn't this prohibit any create actions?    

HelloI have the below flow. I'd like to know if flow step 5 is 14 days after flow step 4 or if it is 14 days after the flow starts.

Does anyone know if Marketo's activity data retention policy for "Form Submit from REST"  is 25 months like it is for regular form submits? 

I have raised a support ticket to extract bulk records of approx 1M+ data from Marketo and Adobe support suggested to extract data via the bulk API as per the product limitation issue can not be extracted bulk data. (considering the schema file format contains 500+ fields names in the header)  https://developers.marketo.com/rest-api/bulk-extract/bulk-lead-extract/ https://developers.marketo.com/rest-api/bulk-extract/ When I tried extracting bulk data via API the job status endpoints return a checksum in the fileChecksum attribute when status is “Completed”.The checksum is a SHA-256 hash of the exported file. https://sha256sum.com/ I was wondering how to extract the data in such a case. I have not used any SHA-256 coding in the past. is there any workaround to download this checksum file? 

Currently, we're looking to implement a restriction on the synchronization of our Zoominfo leads to Marketo from Salesforce (SFDC). Our SFDC instance is integrated with Zoominfo, meaning any leads created within SFDC are automatically synchronized with Marketo.Given this setup, we're exploring the possibility of disabling this synchronization for Zoominfo leads.

Hello!We're currently sending from 2 domains in our Marketo instance and all emails from the new domain are going to spam.We have 2 branded domains set up with proper SPF and DKIMs -go.domain1.comgo.domain2.comWhen I email tests to myself using the go.domain2.com branded domain and from/reply address, it shows "mailed-by" bounce.domain1.com. Because of this, all our emails are going to spam when we try to email from domain2.com because of a domain mismatch. I cannot figure out where we set up the mailed-by "bounce" subdomain. I think it was through Marketo support and not through the admin interface. Can Marketo handle "mailed-by" for 2 different domains within a single account?Thanks!

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Hi,I'm testing out Dynamic Chat on our website and it displays fine on a monitor but appears too big on a laptop screen and mobile, is it possible to adjust the size of the chatbot? I can't find anything in the chatbot settings that allows you to adjust anything other than the bottom and side padding.Thanks

Hello,I am new in coding tokens in Velocity and have questions about three tokens I created.I have created the token for a customer and wanted to validate if I used the right conditions in the token.In this token, marketo checks which product is specified in the field "Intended Use" and which Country is specified.Here is my question: can I use the & or what I have to use instead? #if($lead.Intended_Use__c.matches("MycoAlert Trial Kit"))&& ($lead.Country.matches("United States")) C3NA-ER4R-HHJ1 #elseif($lead.Intended_Use__c.matches("MycoAlert Plus Trial Kit"))&& ($lead.Country.matches("United States")) RGW7-L9MV-X05V #elseif($lead.Intended_Use__c.matches("MycoAlert Trial Kit"))&& ($lead.Country.matches("Belgium")) 1RAF-E6M2-EDY2 #elseif($lead.Intended_Use__c.matches("MycoAlert Plus Trial Kit"))&& ($lead.Country.matches("Belgium")) 8WUG-W0UA-DTMP #else #end The main question for the next token is, if I used the | in the right way as an

I have exported Activity data to BigQuery via Marketo's Bulk Extract API. However, the SFDC Sync Error activity is not exported to BigQuery data, even though it is displayed in the Marketo UI.Do you know how to define which activities can be extracted by BulkExport and which cannot?Also, how can we visualize the number of leads that are not synchronized to SFDC?

I have this landing page here and realized that some elements, specifically the table, does not format well on Mobile. Anyone know how to make it mobile friendly? Appreciate the help!

I have been working to integrate reCaptcha v3 on our Marketo instance. I followed the directions here: https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/forms/using-captcha/setting-up-recaptcha-v3 I set it up, added my domains, created a test form and LP and submitted a test record. I checked the activity log and do not see the captcha information on the form fill, I also do not see any activity when checking my dashboard on Google. Is there something I am missing or a piece I have not integrated into the system?

As Admin of Marketo Engage Instance:Is it possible to create a program/smart program that can be triggered stand alone or as post action of other programand to collect all bounced emailsand to identify lists owner of each email contact belongs toand to send to each list owner notification for invalid email records in his/her list?Orjust a (smart) program that works with Database System Smart List: "Bounced Email Addresses" or copy of itand to identify lists owner of each bounced email contactand to send email to these lists owner with list of bounced email contactsso the lists owner to take actions by himself to clean up/fix contacts with invalid email

Hello! Does anybody know why the Marketo LP Editor tells me that I need Conversational Flows... ... although Conversational Flows are obviously set up in my instance?  Thanks!Michael

Hello, I am using velocity script to set a link based on lead language, I have a series of 12 if/then statements. The velocity script is working fine during previews in marketo, but when sending tests to my email, the link breaks. How should I format the output, so the link does does not break? We have/want to use a tags on the email side instead of the velocity side for formatting' the reason is we use the token in multiple places in the email with different styling. What is the exact format I need to print my token via velocity script so the link does not break when sending emails? 

Hello There, This is my first post. I hope I have explained the issue well. Suppose I have 3 Salesforce Accounts (1,2,3) and these accounts have the same records (with the same email IDs) but with different Membership Tiers ( let's say A, B, C). Now from Marketo, we are triggering different emails based on Membership Tier for form fill-out.The issue I ran into was when a record from 1st account record having a Membership Tier A was doing a form-fill activity it can be seen in the same record activity log. Now if the 2nd account record having a Membership Tier B does a form fill activity it has been updated into 1st account records only. Is there any way in Marketo we can track the activity of each record differently? Any help is appreciated! Thanks Firoz

HiI have added a select field to my form, and I created a custom field in the database to record the information to.The selection is for the customer to choose a session date/time for an event.I want the recorded info to be passed via a token to an alert email and a thank you for registering email. The database field type is text, but the selection isn't recording in the database, and therefore not being passed to the emails.Any ideas what I might be doing wrong?Here is the form link: https://visit.altro.com/adhesive-free-roadshow.htmlThanks

Is there a way to see the difference between one-click-unsubscribes vs list unsubscribes / unsubscribes report wise in Marketo? 

I have a form with a checkbox field that appears when a certain country is selected from a dropdown field above. This checkbox field works fine and appears as it should, until I try to edit the text value of the checkbox. It appears to accept the edit in the editing panel, but when I preview the form or activate the form on a landing page, the checkbox no longer appears when the country is selected. The field below it SHIFTS down though, as if making room for that checkbox. This leads me to believe the checkbox is "there" in a sense, but not visible. Why is this happening and can it be solved so I can edit the form?