Adobe Marketo Engage General

Hi all, the support page tells me that it was moved to the Admin Console. But the Marketo instance that I need to file a case for has not been moved there yet. What am I supposed to do? Thanks,Michael

Hi! I am trying to understand if there is a way to have Marketo look up if an account exists in SFDC based on information provided in a form. This would be in an instance where the person filling out the form doesn't exist in either system yet, but the account exists in SFDC. Example:Ryan Smith works for Smith Industries. He fills out a Marketo form on our website looking for more information. Ryan doesn't exist in our system yet as a lead or contact but Smith Industries is an existing Account in SFDC with other contacts. Marketo would look up the Company field and see that Smith Industries exists in SFDC. The form fill would trigger a notification to the account owner rather than creating a new lead and following typical lead assignment rules.

Hello, can someone explain what the below actually means here? Any examples? I'm not sure how it needs to be interpreted please:When using a Boolean field in a trigger campaign Smart List, you must explicitly set it to ‘false’ in order for the field to evaluate properly during execution of the campaign. Thanks 

Prior to Marketo, we used (and continue to use) another marketing automation platform (until we're fully deployed on Marketo).  We are in the process of migrating everything over to Marketo.  There are still some active landing pages that will require us to redirect the URL to the ones we will create in Marketo.  It's using a different sub-domain/CNAME than what we have setup in Marketo. My thought was to have our IT team modify the DNS/CNAME for the other sub-domain so that it points to our Marketo environment (similar to how we have setup our sub-domain for our current landing pages  and use the redirect tool in the admin area to redirect any active URL to a Marketo landing page.  But when I modify the value in the field below to “forms.avanade.com”, it switches back to “pages.avanade.com” (this is our CNAME in Marketo) when I leave the field:How do we go about using this tool to support other sub-domains?

Trying to figure out if there is a way to use hidden links in an email to see if bots click the hidden link to filter out bot activity vs real engagement. There is an ask to use email engagement of clicking on certain links to transition that person to a specific nurture based on their interaction with email links, however this would be an issue if bots are clicking email links and it wasn't a true interaction. Any suggestions?

Last updated: June 2nd, 2024   Join Marketo Engage Champion alumnus, Jessica Kao (@Jessica Kao), as she teaches you how to build effective Channels and easily customize them for your business.   Note: This session does not reflect the current Marketo Engage interface. Please cross-check the product documentation "Creating a Program Channel" when seeing an interface different from the actual product.    Still have questions? Let us know below in the comments so we can help you out!

Hi all,    I'm trying to build a smart campaign to alert our Customer Success team when the person score experiences a change of either 20 or more OR -20 or less in a period of a week. Is the setup below correct or does the 'Change' constraint only considers score changes of 20 exactly? If the latter, how would I accomplish my goal with this campaign? Thanks!! 🙂   

Hi Marketo Community,We are trying to figure out a way of reporting on positive changes in lead score - essentially a list of leads whose score has increased over a given time period, for example the last month. We're not interested in specific Previous or New values, but just any leads that have increased by say, at least 20 points in the last month.I'm aware there's the possibility of using the  "Score was Changed" or "Data Value was Changed" - but these only allow you to specify a change value of "is" or "is not" rather than "at least" or "more than" etc (and I've voted up on every suggestion of implementing this functionality that I've found in the community!). So I guess my question is, are there any workarounds that people have found for this that we've overlooked?Thanks,Cassie

Hello,I'm in the process of finalizing the integration of our Microsoft Dynamics CRM & Marketo and I have run into a bit of a hang-up. With our current system, when we send emails to our students, they are displayed as activities in Dynamics. We have trained our 1,200 reps to look for those activities and to rely on them as a way of knowing what communications their students have received. Now that we are transitioning those emails into Marketo, we don't, from what I can see, have any way of allowing those reps to see what emails their students are receiving in CRM. We are hoping to make the transition with minimal to no further IT involvement (they own Dynamics) and we also do not plan on rolling out sales insights for a few months (The logistics of training 1,200 people on new software will be difficult).  Is there any way to natively or simply write activities or even interesting moments back from Marketo into Dynamics? I know it's possible with scribe, but the development time

Hi all, I'm trying to build a smart campaign to alert our sales team when the person's score experiences a change of 50 or more in a time period of 6 months. I have made many smart campaigns and tests and none works for me 1. This one only affects people whose score is exactly +49 so if a person's score is +50, +51 etc, it won't work... 2. The problem with this is that works for new leads in the first 6 months, but if a person has a score of 100 and increases to 103, It will be affected because New value is greater than 49The action happened in past 6 monthsIt is the same for trigger campaigns so I don't know what to do, I would appreciate it if someone has a good idea or had handled this problem before!

Curious to see if anyone else has run into this since the switch away from Marketo logins to Adobe ID.  Often, I'll login with my Adobe ID, successfully, but instead of going to Marketo it will return to the login screen. Then, after logging in a second time, it will go through. Doesn't happen every time, but more often than not. I'm using the Adobe Account Access app with the push notifications, but my other users are having the same issue with passwords.  This is at most mildly irritating rather than a critical failure, but I'm curious to see if anyone has experienced this and has found a fix or a workaround. 

Hey y'all,  My team is running into an issue with our SFDC and Marketo Sync / Database. We were recently over compliance and deleted a lumpsum of records, however the next morning we discovered that they have all re-uploaded. We want to be able to sync records that interact with our marketing content but delete records that we have been wanting to delete and not have them re-sync through our systems. Has anyone ran into something like this? Seems like a vicious cycle we are trying to get out of. 

We have been getting web services error notifications for some time now with the user being our BigMarker (webinar platform) integration user. The error is a 1003 error code and varies in the count of errors each time. We have asked both BigMarker and Marketo if they can provide further details on the errors so we could figure out what needs to be resolved, but neither has been able to provide further information.  Wondering if anyone else has seen this same issue in the past and has been able to resolve it somehow? 

Hi there,I have a Custom Object called 'Platform User' which sits off the Contact Object. This Custom Object contains a field which can either be switched on, Yes, or off, No. I see some examples where this data change seems to sync into Marketo, but some times when it doesn't.Does the change to the Custom Object field have to trigger a change to the Modified Date on the Contact Object, or does that not make any difference? I would welcome some documentation on how these Custom Objects actually work. I can see an entry in the Person Activity Log when a connection is made between the Contact record and the Platform User record, and looking at the detail of the Activity Log entry is where Marketo tell me to see the Custom Object fields data. However, they also say that after the initial sync, any changes made to these fields will NOT be visible to me in Marketo, but WILL be stored somewhere, such that Smart Lists will pull the latest data field values correctly...however, until I know ca

Having an issue with CTA button alignment in the Outlook client for Windows. The alignment always gets pushed left no matter what we input in the template before sending it out. Any idea what would be causing this? Below is the code for one of our CTA buttons. I have also attached 2 pictures with how it previews in Marketo vs how it shows in Outlook.<tr class="mktoModule" id="orangeCTAModule" mktoname="Orange CTA Module" mktoaddbydefault="true" style="border-collapse:collapse !important;"> <td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:#F5F5F5;" bgcolor="#F5F5F5" valign="top"> <table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt

We are considering Litmus as a replacement for our current Inbox Preview tool Email On Acid because they have some additional features like Email Guardian, Proofing, Personalization Tools, and additional Analytics. We have been told by our Litmus Sales Rep that the additional analytics feed back to the lead record in Marketo:Email ClientDark ModeRead, Skim, GlanceSuspected Apple MPP opensI found the developer doc for adding the Litmus code to an email, but I can't find any documentation on reporting and where the data can be found in Marketo. Does anybody use the Litmus integration with Marketo? Know that the data does map back to the lead record somewhere in Marketo? I'd appreciate any help I can get.

What would cause the UTM string to be re-arranged when hitting a webpage?In MKTO our utm string looks like this when added to emails: ?utm_source=mkto&utm_medium=Email&utm_campaign=XXX But when clicking through the link (in some cases) it shows up like this on the webpage: ?utm_medium=Email&utm_campaign=XXX&utm_source=mktoAnyone have any idea what might be causing this? I am just curious. We've recently changed web platforms and since then have encountered that issue with some pages but not all of them.PS. I realize this is not really a MKTO question but it is somewhat related so I hope someone will still answer 🙂

We want a dynamic chat dialogue to load only when visitors visit a certain page on our website. e.g. /thank-you - this works fine by specifying this page as the only target URL in the list of target URLs in the dialogue settings.However, once visitors navigate away from that page, the chat dialogue icon remains for the rest of their session, even if they minimise it and move to pages which are not in our list of target URLs.This creates potential conflict with a chatbot we have on other pages of our site for a different purpose. Is there anyway to make the dialogue disappear completely once they navigate away from the target page?

Hello, My company has recently integrated Marketo and Survey Monkey - I have experience with Marketo but not Survey Monkey. Is it possible to generate and send (via Marketo) unique survey links as a way to track who completed a survey and their responses? Or, is there another method used to track who completed a survey and their responses? Additionally, any best practices for a novice when it comes to optimizing data using the Survey Monkey Marketo integration is welcome. For example, removing redundant questions like asking for an email address or name because all contacts exist in the CRM. Thank you,

Hi team,   I am not able to type the textfield in Android phone by using Marketo form. And i have used the below code. <script> $( window ).resize(function() { if ($(window).width() < 991) {$('#moveForm').appendTo('.form-resp-bot-element');} if ($(window).width() > 991) {$('#moveForm').appendTo('.form-resp-bot-element');} }); </script>   because of this it's causing the issue. If i removed this code it's working fine. Please help on this.

I'm trying to leverage the Create task flow step to create a bunch of taks in SFDC.These tasks will be created for various SFDC leads and contacts.The subject of the tasks will be same but the comments are different. Owner is different. Is there a way to achieve this via a single smart campaign in Marketo?Thank you

Hi All, I was wondering what other people have done with existing data being pulled down from Dynamics (CRM) into Marketo for their acquisition source. This is a brand new instance and the acquisition source is not tracked in the CRM. If that person eventually goes through an acquisition path and their field being empty may update to that activity which wouldn't reflect the truth since its existing data.

Hi, Is there a way to access SFDCSyncStats in Support Tools or the Sync Stats in Admin - Integration via API?I'm trying to make an automation to send a SyncStats summary daily.Thank you!

Hi,   I am trying to send an alert to both internal and client email addresses to notify them that a specific email wave has been executed.   I am using the "Send Alert" activity and passing a token in the "To" list. The token contains a comma-separated list of email addresses. I am receiving the email with the configured content, which is "Dear <Name>, Wave 1 is executed successfully." However, I have noticed that if there are three members in my actual campaign, I receive the alert three times, each time with a campaign member's name personalized in the email. I should only be receiving a single alert.     Can you help me troubleshoot this issue?   Thanks & Regards,

hey all, on https://www.robertwalters.fr/confiez-nous-vos-recrutements.html we have onetrust cookie consent running - when a user consents, the marketo form embedded on that page functions ok. However when a user doesnt consent, the form doesnt appear at all! Having looked at other discussions here i cant see any reason for this occuring. Any ideas? Onetrust seem reluctant to discuss how they implement Marketo on their own site (it doesnt seem to show up in their own cookie consent settings!)