Adobe Marketo Engage General

I am losing Marketo soon because the company who acquired us does not use Marketo and I do not have an option to keep it. I have asked my CSM but she sent me to an article that does not supply the answer to my question: will we be able to set up a redirect? Will our landing pages all redirect to one URL, like our website which is a fallback page? Is there anyone who knows this answer? Please help.

Hello All,   My Marketing Team is having a discussion on whether or not to have a thank you landing page before a lead hits the asset.   Right now once a lead fills out a form they go to the thank you landing page where they have hit another download button BUT they can go hit other CTA and end up on our website.   I some programs where we have seen a high abandon browse once they hit the thank you landing page because they have to click another download button.   Once a form is filled out so it goes right to a PDF/Asset?

Hi Community! I'm hoping someone could help me with an issue I'm having with a velocity script token. After I add the token to an email, I receive an error when I try to approve. Here's the code I've set up:   #set ($string = "$OpportunityList.get(0).Document_Links__c" ) #set ($output = $string.split('\n')) #set ($docLa = "$output[0]" ) #set ($docLb = "$output[1]" )   The variables are then used in separate script tokens and added to the email to display the output data.  {{my.doclink-url-1}} In the Email:   <a href="{{my.doclink-url-1}}" style="font-weight: bold;">{{my.Dynamic-DisplayBrandNameA}} Regular Guarantee</a> <br /><br /> <a href="{{my.doclink-url-2}}" style="font-weight: bold;">{{my.Dynamic-DisplayBrandNameA}} Regular Terms</a>     This code was working for a time then all the sudden stopped recently (I'm guessing maybe it shouldn't have worked the first time) Interestingly, if I remove the last line in th

Hello! We are in the process of integrating MSI with our Dynamics 365 instance. However, our partner just told us the dashboard with the flames / stars was NOT available in Dynamics. This is quite troubling as it was a major selling point for the add-on. Anyways - has anyone figured out a workaround to getting a dashboard type view of the flames / stars in Dynamics 365?

Hi there,   We have had emails setup in our instance which reference custom object data (i.e., $TriggerObject.lastName). Normally when I test emails which use standard customer data, I just refence a record that contains this data and the email renders correctly.   I'm guessing that this is not how you test emails which use custom object data. I can see records which have the correct custom object data but I can't seem to get the email to render this data in the email when I reference these records in an email preview.    I also found this piece of information and I followed these instructions but that didn't work either. "You can test your script using the “Send Sample Email” email action within the Marketo email designer. For the script to process correctly, you need to select an existing lead to impersonate in the Lead field. If you’re testing with a $TriggerObject, you can select the triggering object via the ‘Trigger’ param. This will use the data from the most

Hey all we recently setup the Zoom Webinar <> Marketo integration via the Zoom App Marketplace but it seems like functionality is really lacking or we missed something.   In the previous version of the Zoom <> Marketo integration done via REST API and the custom objects we were able to pass Q&A details from the attendee to the person record in Marketo but now it seems that this isn't the case with the new integration. Wondering if anyone has found a workaround to this or if I'm possibly missing something. Our goal is to get questions posted during from the webinar over to the person record automatically after the webinar concludes.   Community discussion on this topic seems to be all over the place or really outdated only referencing the previous versions of the integration (that actually worked 😉)   Thanks, Sean

Welcome back to the Marketo Success Series!In this series, we partner with Marketo Champions and Champion Alumni to fully explore how some of our most celebrated Marketo experts are using Marketo Engage to drive success. In this edition, teamed up with Marketo Champions @julz_james and @jessica_kao3 on why it's important to properly set up your channels before building your first Marketo program.    Read their deep dive into what a channel is, how to use progression statuses, creating channel steps, and more.   Setting up your channels will be one of the most important things that you do in Marketo during the setup process.    You’ve got a brand new Marketo instance and I know you can’t wait to get started. Before you go and build your first Marketo program or that first email, it’s really important to make sure your channels are set up properly. How you standardize and use Marketo channels lies at the core of everything that you do and

I felt kind of frustrated  to understand the concept.  Can someone help explain the calculation for the period cost , especially what it means here.  https://experienceleague.adobe.com/docs/marketo/using/product-docs/core-marketo-concepts/programs/working-with-programs/understanding-period-costs.html?lang=en   In summary - months with no defined period costs will roll “backwards” to the last one that was defined. If there is no prior period cost, the months will be rolled “forward” to the next one that has been defined. If a period cost has not been defined for any months, reporting in RCE will not be available for the program.

Hi,    I'm trying to do a couple of things and wonder if anyone could give some advice. Firstly, I've got a form and I'm using the 'Checkboxes' option for a field. I want to align the checkbox ABOVE the field label. Is this possible? I'm floating fields to the left to create multiple columns, so whenever I try to float above it messes this setting up!   I also need to put a line break in the text of the field label. Is this possible at all?   So currently my form looks like this : go.triumphmotorcycles.com/Preference-Centre-2021-Eng.html   And I want it to look like the below image Thanks! Charlie

Hello, we are hosting a small virtual roundtable event. The format is best suited for a Zoom meeting, not a Zoom webinar. Wondering if the Zoom/Marketo integration would support us connecting to a meeting versus a webinar? Thank you!

Hi,  I do have to use a large number of forms as trigger in a smart campaign. Within that there is some grouping (like multiple forms for contact sales, other forms for webinar registration and so on). Is there a way I could insert in the Multiple Value Chooser window a commented line or something? The purpose would be to have them grouped/categorized, for a better maintenance.  For the time being the option I have is to repeat the Fills Out Form trigger for each group. But it would be great to have the same view, by using a single trigger Thanks!

Hi,    I'm unable to merge contact and getting an error message. How can I merge the contact so they don't get double the communication?     

Here is my business case. I want to indentify list of unique email domains in my database. Is there a way it can be done?Here are a couple of approaches I thought but ran in to roadblocks.1> A lead preformance report would have been great fit here if I can group by a subset of email address field. i.e. domain name. But it is not supported to be grouped by a subset of a field value.2> I thought there might be a way to use API to get this kind of data out. For example, by using getLead by EMAIL as explained here,https://community.marketo.com/MarketoArticle?id=kA050000000L3FlCAKThe question is if this call returns the 'exact' match of the email address passed. Like Rajesh@BrightAspects.comorit returns all the records which 'contain' the string I pass. So I can pass just the domain name.such as @BrightAspects.com to get a list of all email addresses in the database from that domain.There are a couple of other ways to solve this but I am not looking to use webhooks, create a new field

Hi all,In our instance, we have a ZoomInfo enriched field in SFDC that is synced into Marketo called ZI Revenue. But due to the Integer field limitations the moment the records get synced to Marketo, it automatically get updated and reverted back to 2.147Billion which is the highest possible value for a Marketo Integer. Currently we have stopped the sync but we need the sync to work for FormComplete part. How do we make sure that the two fields can be synced and yet hold the correct value without changing it to a value that is wrongly assigned by the limitation?

Hello All,   My team is based out in different time zones. How I can set up the time zone for other Marketo users based on their locale?   I know under Admin >> My account >> location settings,  I can update the timezone for myself. But, how to update for multiple users based on their locale?   For example: User A is based out in the UK, User B is based out in Singapore, and so on...  Thanks!   Regards, Swapnil    

Is it possible in any way to manually move a person backwards to an earlier event program status as defined in the Channel editor in Admin. In the case where someone has been accidentally progressed to a status, how can I revert and change them back?  Or do i need to delete them from the program an then re-add them back into the program? Julien

Hi everyone, Hoping to gain some guidance on implementing a cookie consent pop up in our Kentico CMS and making the necessary updates to our munchkin code so that it is triggered when someone 'accepts' cookies in the Kentico generated pop up.   We will be implementing a cookie consent pop up each time a new user visits our website for the first time. (resources below for reference) Cookies in Kentico: https://docs.xperience.io/k12sp/configuring-kentico/data-protection/working-with-cookies Instructions on how to add cookie consent pop up in v12.0 of Kentico: https://docs.xperience.io/k12sp/configuring-kentico/data-protection/adding-cookie-law-consent-to-web-pages   I'm wondering what changes we need to make to our munchkin code to ensure it is continues to operate in a similar manner as when the 'Do Not Track' settings in Marketo are on. I.e.  A users web page visits and clicked links will not be sent to Marketo unless they have clicked 'accept' on our kentico genera

I am studying on the function modules of Audit trail in Marketo Products.  However, I am not able to understand what the following note means, can someone help explain and give a direction, thank you so much.   

May I know how to edit a role with view-only access, for example, the user can see the setting of global data management  or global scoring  but he/she cannot have the access to edit ? how to enable this, thank you.  Similar like below.. I am wondering to know if it's set-up by checking the box of "assess" without the child folder. (edit, delete...)  Something similar like below...  

Hello, I am in the process of creating custom roles and I can't seem to find the right combination of settings that makes a true, read only role.  In our case, we will have users that are not in the system frequently and are not trained on how to use Marketo. I want to provide them with visibility into what's in the system, but remove the ability to accidentally edit anything. Two specific examples: 1. If I do bare minimum access to "access marketing activities" then the user can still accidentally grab assets and move them around the workspace.2. If I want to give someone view access to Smart Lists, they cannot create or delete smart lists, but they can change the filters and filter logic within an existing smart campaign. So essentially, I'm trying to create one role that can see everything, but edit nothing. Is this possible?

I'm interested in enriching every lead in my Marketo database daily with data from a different tool within our tech stack.    I'm running into an issue with the native integration between this tool and Marketo that's causing duplicates to be created within Marketo. So, I'm exploring alternatives.    One idea I have is to configure Marketo to "ask" the tool for the data about each lead. Because Marketo would only ask for data about leads who already exist in Marketo, I believe I'd eliminate the risk of duplicates. I'm looking at leveraging Marketo webhooks to make this happen. Going this route would mean sending tens of thousands of webhooks from Marketo to the tool every day. I'd schedule so that this process ran overnight or on the weekends when there's less happening within our Marketo instance.    How many webhooks are too many? What are the limitations? Is this a bad idea? Why? Ideas for a better way to solve?

Question: How to track clicks on Marketo landing page link in a non-Marketo email, when the landing page is simply a redirect to an external landing page?    Here's the situation: Our BDRs are sending emails to prospects out of Salesloft. The email has a link to an upcoming industry tradeshow, not affiliated with our company. To try to get some information about who is potentially registering for the show, we created a dummy landing page in Marketo and then created a redirect from that landing page to the external tradeshow registration page. The BDRs are now using the Marketo page link in the emails instead of the direct link to the show.   What do we need to do to track the visitors who click on the email link and "pass through" the Marketo landing page?    Thanks in advance for any help.    Deb McKenzie

 Hi there,Can anyone share some insights on how do we identify the bounce reasons for the Hard and soft bounces in Marketo? I believe there is no insight report that shows bounces and their logs explicitly like how it is in other ESP's. As we are seeing too many soft and hard bounces recently we would like to know the reasons to work on our deliverability. Any help is much appreciated. Thanks,Aniruddh

Hi, I can't find the Unsubscribed Cause field when I'm trying to build the smart list. Is there a way I can use it in my smart list? It also appears the field is not available for the flow or token.   Thank you!

Hi, I had a program set-up in Marketo for a webinar. But I forgot to create a connection in advance and sync the list. Now my marketo program does not have the updated attendees list. Can anyone suggest me how to move ahead so that I can get the attendee list in Marketo? PS: The webinar is completed 2 days back.