Adobe Marketo Engage General

We are managing soft bounces with below condition to mark them marketing suspended.Soft bounces - any - 3 times - past 90 daysANDNot delivered email - any - 3 times - past 90 daysWe are capturing many records. But we come cross a scenario,When we check soft bounces and delivered email, I can see many records where Email delivered captures in Activity log and then soft bounces occurs (I also noticed 'Email Delivered' activity took place before 'Send Email'), but we can't capture these records in our marketing suspended as we consider 'Not Delivered Email".Why Marketo captures Email delivered first and soft bounces occurs for some records? Do we have any solution to capture who got first Email Delivered and then Soft bounces  into our Marketing Suspended tag?

I see people adding GA4 and/or GTM tracking for Marketo LPs. Is this necessary? I don't want Marketo LPs to compete with our website's ranking. I don't want Marketo LPs to show up in SERPs because a handful of those pages are very old and have wrong information. So, just using Marketo analytics to observe the LPs' traffic is good enough?

 Hi Folks, I am facing one issue while merging the field based on the email IDS. Merge failure – unable to perform a merge operation in the natively synced CRM. We enabled the feature Marketo Sync User Convert Leads in Salesforce. But still face the issue. Here are a few key observations:I elevated a case where both records had the same SFDC type (i.e., Contact-to-Contact or Lead-to-Lead), yet the issue persists.However, when the SFDC types are different (e.g., Lead-to-Contact, Contact-to-list-Import, etc), the merge completes successfullyy. Your suggestions will be helpful

Hi all, I am a new Marketo user so looking for some support. For creating a simple email, I can see that the text size, font, type, is exactly the same in various paragraphs, yet when I send out a sample email/test, the font is different. I guess it has something to do with the coding, but I am not a coder. Has anyone had this issue, and what do you suggest?Thanks,Sandra

Hello Community,I have developed a landing page, a form and have created a account on uploadcare what steps should i take to include file upload in my landing page.Thank you

Hi All,Has any had any issues with Marketo Measure where campaigns/revenue is falling into the Other channel. We have set up and integrated all of our socials (google, Bing, Yahoo etc), I have also added the to the online channels, made sure all UTMS are correct and yet I still have around 100 campaigns falling into that category. We have had numerous internal meetings with the appropriate teams too to make sure that all bases are covered. Any ideas would be greatly appreciated 

HI Team , We wanted to conduct A/B testing for our batch-and-blast campaign using the engagement program. We have four emails to send every Tuesday with different content to the same audience. One of our previous consultants recommended leveraging the engagement program, allowing us to set the availability of the four emails for the desired send day. This way, newly added records won't receive previous emails. I read a document stating that A/B testing can be used in the engagement program stream or for a trigger using a champion-challenger approach, so I attempted to implement that. I selected a sample size of 10 for this test, allocating 40% for A/B testing and 60% for the winner. I set up the engagement stream with the A/B testing email I created using the champion-challenger approach. However, all 10 emails were sent together, and no A/B test was performed. Can someone guide me on how to approach A/B testing with the champion-challenger method for nurturing or a

Hi, I am looking to set up an email using tokens.  the problem I have is that the field in Salesforce is returning a value of 1 instead of the name of the field. for example, I want the email to say thank you for purchasing brand1 - the field in salesforce for brand1 if they have purchased brand1 is 1. What would the best way to approach this? My thoughts would be to create a pick list field in Marketo and display the brand name desired if brand1 = true [1]. I haven't quite figured the logic yet. Would there be a better way to approach this, I don't have the option to change the original field. Thanks

I'd like to identify users on our website using Marketo data. I am curious if one can fetch lead data using the data stored in the `_mkto_trk` cookie. It appears that the cookie is storing both an ID (Munchkin ID?) and a token. Can either of these be used to fetch the lead that's associated with that particular user? There seem to be several posts that hint at this, but neither of the suggested implementations work:https://nation.marketo.com/t5/product-discussions/submitting-munchkin-cookie-as-mkto-trk-through-leadcapture-save/m-p/95503#M58126https://nation.marketo.com/t5/product-discussions/marketo-api-to-get-user-email-using-filter-type-munchkin-cookie/m-p/331832#M187437 Based on the last post above, I'd assume hitting the leads endpoint like this would work:{MARKETO_ENDPOINT}/v1/leads.json?access_token=${ACCESS_TOKEN}&filterType=cookies&filterValues=${COOKIE_TOKEN} However, when hitting that API, I get a successful request but `result` returns an empty array.

Hello!Curious if it is possible to "timestamp" within an email footer the DateTime that the email was Sent and/or Delivered for both a Sample Draft and/or a Live Email?We currently use the system date token - but that obviously updates to whatever the current DateTime is when viewed for saved samples.From what I can tell this doesn't seem possible, but thought I'd reach out to wiser minds 🙂 

Hi,I have an use case, Marketo is linking customobject record to an inactive email addressCustomobject is defined with email address as linking fieldAn unique Id as de-dupe fieldWhen I bulk import data to Customobject, Marketo is linking the CO data to an inactive email address(There are dupe email addresses) because of which active email address is not showing up in the list derived by a smart list. I would not be knowing email address status at the time of bulk import  data. Is there any way we can force Marketo not to link CO data to an inactive email address?  Thanks,Babu 

Hi, Seeking working code for module hero banner; where image can be uploaded by an admin for the background of the container, and still have live, editable text in the foreground. It must work in Outlook. I am using a Marketo provided email template, however there are issues likely due to CSS for background: cover; being utilized. In Outlook, image pushed outside of container (overspills), vertically, breaking that container and bugging up the email rendering.Please advise. Seeking rock solid, working solution.Marketo code in template: a<table class="mktoModule module_wrapper m_hero" id="hero" style="border-spacing: 0; border-collapse: collapse;" align="center" width="100%" cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td class="module" style="word-break: break-word;-moz-hyphens: none;hyphens: none;border-collapse: collapse;-webkit-hyphens: none;background-image:http://templates.marketo.net/event3/bg-hero.jpg;background-repeat: no-repeat;pa

Hi, I'm planning to consolidate several separate forms (e.g. contact, document download, video download) into a single unified form using visibility rules. Below is the intended setup.I'd like to ask:Are there any concerns or risks with this kind of setup?If so, what are the possible solutions?Also, if a lead submits the form multiple times, will the data be overwritten?Form setup idea:I plan to use visibility rules to show/hide specific fields (other than name and email address) based on the selected category in a "Form Category" dropdown (options: Contact, Document Download, Video Download).Form field structure (example):Fields always shown:Full Name (required)Email Address (required)Form Category (required)Fields shown only when "Contact" is selected as the Form Category:Industry (required)Job Title / Department (required)Requested Materials (optional)Inquiry Details (required)Thank you.

Hi all, Bit stuck here - a customer emailed this morning to say our unsubscribe link is not working, so I checked the email sent and they were correct, our marketo unsubscribe landing page just lands on a can't be reached error.Our IT manager has checked through the CNAME settings and everything is set up correctly.We don't have many landing pages set up but it looks like it affects all of them - our subscribe page doesn't work either.Any other ideas?http://lp.obexglobal.com/UnsubscribePage.html

How can I create an interesting moment to be created in Marketo when someone gets added to Microsoft Dynamics Marketing List? 

Marketo's Email Editor 3.0 offers a modern, modular experience for building responsive and personalized emails. Many users are familiar with its drag-and-drop interface and improved usability. However there are some of the hidden gems worth exploring:1) Advanced Use of Modules - This advanced feature allow users to re-use the pre-built blocks across multiple emails. However, there are a few advanced tricks:Lockable Modules: Prevent editing of design elements by locking them.Nested Modules: Group commonly used combinations or designs like (e.g., image + text), (Text + text), (image + image) and save time on layout.2) Light & Dark Mode Challenges - While dark mode improves user experience, it poses challenges for email renderability:No HTML Access: Email Editor 3.0 restricts head-level CSS.Dark Mode Media Queries: Inline @media (prefers-color-scheme: dark) inside the email body won’t work.Solution:Use image-based text for critical branding headers.Use high co

My team recently discovered a Microsoft Custom Field in our Marketo instance called "Marketo Inactivity", but we don't know how users have been marked with this field as "True". We want to know what parameters were used (batch campaign, trigger campaign, etc.) to mark users as such. When we run the smart list "Marketo Inactivity = True", we see that 34,000 people are on the list, so they had to have been marked with this field somehow. But when we search the field in Field Management in Admin settings, it says it's only being used by the smart list mentioned above, no batch campaigns or trigger campaigns.  Is there another way to figure out how users have been marked with this Marketo Inactivity field as "True"? Do we need look in Dynamics or is there another place to look in Marketo?

Hi All,   Can we disable the Email Tab in Marketo Sales Insights? If yes, how?     TIA  

Hello,  We are about to launch an "sub" product/website. The website has a non-Marketo form that is used create an account and to gain access to the content. What I would like to do is capture these form fills in Marketo, and update or create leads. In most instances, it would be just simply checking a box to say they have completed the external form. For some, to capture all other usual lead data.  What is the best way of doing this? ThanksRob

Is there a way, with Smart Lists, that I can generate a list of my emails that are in the system scheduled and ready to deploy. I would like to see at a glance what emails we have going out and what date and times they are going. I know there is paid ad on calendar feature, but I am wondering if there is a way to accomplish this with a smart list. Thanks so much!

Hi We are looking to integrate Zoom Events with Marketo and use a Marketo registration form, but struggling to understand how to configure these steps in Marketo (link to instructions here😞Within the program, navigate to the My Tokens tab, then drag and drop a text element.Token Name: “eventId”Value: “{Zoom Event ID}” - is this populated from Zoom Events or something I'm manually adding? Go to the Marketo form you created. Use the multi-step dropdown menu or use a hidden field with a manually defined value to add the ZoomEvents Ticket ID custom field - what is a a manually defined value in this case?Paste the desired ticket IDs - where do I get these IDs from? Note: You must use the field ZoomEvents Ticket ID in order for the flow to work. Without this field, a registrant will not be created in Zoom Events.Thanks!

If you've used Marketo's dynamic ICS files (the "Calendar File" token type) you're probably not completely happy with 'em.About a year ago, I published a (free) microservice that fills in the biggest gaps. With a little more attention on it lately (read: 2 people cared!), I blogged about it.Read more on TEKNKL :: Blog →

Hello! I've properly added the DNS information to set up the new Marketo Inbox Tracker / Deliverability Tools several days ago, however, I'm still seeing no data found across all the dashboards. Are there other configuration steps that I must take?  I've seen some of the high-level videos here, but I'm looking for some more robust product documentation on configuration and use of each of the features:https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/email-marketing/deliverability/inbox-tracker/inbox-tracker-tutorials  Thank you!  

We've noticed a significant number of records in Marketo have a phone number which does not start with '0' is there a straightforward way in which to mass update those records to add this in please or would the data need to exported, amended and re-uploaded? 

Hi Marketo Community,We’re building an email template in the new Email Editor 3.0 and need to support light/dark mode based on the user’s device preference. While we know this can be achieved with CSS media queries (e.g., @media (prefers-color-scheme: dark)),we’re unable to find a way to:Inject Custom CSS into the entire template or specific modules.Edit the HTML Head to add global styles (unlike in Legacy Editor).Override Default Styling for dark mode (e.g., dark backgrounds, inverted text/images).Example Use Case:Light Mode: White background + dark text.Dark Mode: Black background + light textChallenges:The new editor restricts direct HTML/CSS access for modules.Dynamic content rules don’t seem to support device-level preferences.Questions:Is there a workaround to add custom CSS in Email 3.0 (e.g., via Template SDK, hidden modules)?How are others handling dark mode compatibility in the new editor?Are there planned featu