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Anonymous
Jul 11, 2013 11:01 AM UTC
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Important: Marketo Outlook and Gmail Add-In Update?

Early this morning I received an email with the subject "Important: Marketo Outlook and Gmail Add-In Update".  Was this sent to every Sales Insight Email Add-in user or just to administrators?  If to all users, I would have preferred to have received a heads-up prior to this, so that I could alert my users.

Please respond ASAP, so I can get ahead of this with my team.
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Accepted solution
Jul 15, 2013 9:54 PM UTC
I'm using 2007, and via support, I had to revoke my license and re-issue a new license... after that it installed fine. I just ran into the same issue with someone else on our team and had to do the same steps for her. It seems that the revoke/re-issue remedy resolved the initial installation issue. (#alliteration)
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Anonymous
Jul 16, 2013 1:15 PM UTC
@Elliott - Alliteration appreciated! Glad it work for you too! :)
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Anonymous
Jul 16, 2013 1:28 PM UTC
I just want to make sure that I do this correctly.  I go into Sales insight, click on the person, revoke their license and then resend the invitation?  (First Timer :) )
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Anonymous
Jul 16, 2013 1:54 PM UTC
also did you use the selection to repair sales insight?  Now i am running into the issue that there are no Marketo Email templates populating?  Is anyone else having that issue???
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Anonymous
Jul 16, 2013 2:15 PM UTC
Hey Erin - Yes, that's about right... click on the user, revoke their license, then you'll want to click on the "Issue License" button  and basically re-issue them a new license (they'll be sent a new invitation to click-through and install from there.)

I've recently removed my templates from Sales Insight (in the process of re-vamping these right now), so I can't reference if mine are available or not however, seems like Drew S. might have encountered that as well. His note from above: "Also, none of my templates seem to be available to the reps after the new install."
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Anonymous
Jul 16, 2013 2:39 PM UTC
Thanks Jen!  Looks like it just takes some time for the templates to get repopulated.  Hopefully we are all good now...
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Anonymous
Jul 16, 2013 4:21 PM UTC
Yep, my templates were all gone temporarily, only to return permanently a few hours later.
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Anonymous
Jul 17, 2013 12:34 PM UTC
Arjun:  I contacted support for a list of people that have not yet installed the upgrade, he said he is unaware of any such list.  Is there any way I can get that information?

Thanks!
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Karen_Hawkins
Level 2
Jul 17, 2013 2:40 PM UTC
We are relatively new to Marketo and just about ready to install the Sales Insight app into our org.  Based on these conversations, do you think we should wait a few more days to install or go ahead now?
Thank you!
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Karen_Hawkins
Level 2
Jul 17, 2013 2:43 PM UTC

And are there any other tips that I need to be aware of prior to installing Sales Insight?

Thanks again!

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hena_wells
hena_wells
Level 4
Jul 17, 2013 4:19 PM UTC
Karen - All new outlook install will use the new version. Also this does not affect MSI installs in a crm. Only outlook. So should to be good to go now.

Erin - I just sent the support folks over the initial list of folks who got the email. 

Thanks - Aj

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