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Nate_Oosterhous
Level 7
Nov 21, 2016 3:38 PM UTC
Solved

If someone unsubscribes in the middle of the flow will they receive any further emails from the flow?

Hi Everyone,

I may be losing my mind but I just need some reassurance.  I am pretty positive someone will not receive further emails.

Question:

If someone unsubscribes in the middle of the flow will they receive any further emails from the flow?  Lets say a flow sends out two emails and after the first email send the lead unsubscribes.  Will they receive the second email?  In other words does Marketo check to see if they are unsubscribed all the time or just at the start of the flow?

Thanks ahead of time!

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Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
Nov 21, 2016 3:58 PM UTC

Hi Nate,

Indeed, Marketo checks unsubscribes each time you run a "send email" flow step. So of the remaining emails in the flow are not operational emails, the leads who unsubscribed in the middle of a flow will not receive remaining emails.

-Greg

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3 replies

Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
Nov 21, 2016 3:58 PM UTC

Hi Nate,

Indeed, Marketo checks unsubscribes each time you run a "send email" flow step. So of the remaining emails in the flow are not operational emails, the leads who unsubscribed in the middle of a flow will not receive remaining emails.

-Greg

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Nate_OosterhousAuthor
Level 7
Nov 21, 2016 4:37 PM UTC

Thanks!  I thought I wasn't losing my mind.

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Grégoire_Miche2
Grégoire_Miche2
Level 10
Nov 21, 2016 4:41 PM UTC

Hi again Nate,

Please pay attention that Marketo may not control the unsubscribe in 2 situations:

  • If the next emails are operational
  • If someone unchecked the "block non-operational emails" in the qualification rules:

-Greg

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