I am getting an error when I try to synch a Marketo campaign to Gotowebinar.

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The error is: Error getting Events listing - API Error: ERROR -> HTTP Code = '403'

Marketo

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Mike_Reynolds2Accepted solution

Level 10

It'll reset it for that particular login to GoToWebinar. It's generally best practice to only use the one login ID for the one service, so in that case it'd only affect this one place. But, if you have that ID in use somewhere else, like for an individual's login ID or for the login credentials with a different integrated service, you'll need to update the logins there also.

So, short version is yes, anywhere the login is used will need to be updated for that GoToWebinar service.

Mike_Reynolds2

Level 10

403 error is almost always a login credentials issue. Open up the LaunchPoint service and log into the account from there. Probably going to need to reset credentials, but that's almost always the way to fix it.

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Anonymous

Thanks Mike,

When I reset credentials does it reset for all users or just me?

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Mike_Reynolds2Accepted solution

Level 10

It'll reset it for that particular login to GoToWebinar. It's generally best practice to only use the one login ID for the one service, so in that case it'd only affect this one place. But, if you have that ID in use somewhere else, like for an individual's login ID or for the login credentials with a different integrated service, you'll need to update the logins there also.

So, short version is yes, anywhere the login is used will need to be updated for that GoToWebinar service.

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Anonymous

Thanks Mike and Greg,

I got it working now.

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