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Stijn_Heijthuij
Stijn_Heijthuij
Level 6
Nov 9, 2015 11:21 AM UTC
Solved

How to delete an Overridden token?

Hi guys,

Does anyone know how you can remove an overridden token?

Trying to remove it gives me the following error: "Token is already in use and cannot be deleted". Since there is a fallback value this shouldn't matter.

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    User Group Leader
    Nov 21, 2025 5:29 AM UTC

    It's been 10 years, is there still not fix for this bug?

    Unfortunately, not through the UI. But you can delete the token using the API when this happens.

    View in thread

    23 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    Nov 9, 2015 11:41 AM UTC

    Hi Stijn,

    This is a known bug. I know Marketo is working on it. I do not know when the patch will be available. We have a couple of pending tickets on this and I suggest you open one as well.

    This happens when the local token was created before the folder one.

    As a workaround, you can rename the local one, and the inherited one will reappear. We have quite a few programs with tokens named "To Be Deleted #x"

    -Greg

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      Anonymous
      Apr 26, 2016 12:15 AM UTC

      I like the idea of renaming the local tokens until the bug is fixed. Problem is we can't even rename them. I get the same error that I do when trying to delete...

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Apr 26, 2016 7:51 AM UTC

      Hi Farser,

      Can you share a screen shot ?

      -Greg

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      Anonymous
      Oct 19, 2016 8:27 PM UTC

      Stijn, this is a bug. If you add the My Token to the parent My Token Sheet, you have the ability to take the delete action against the My Token and the My Token will move back to the Inherited section of the My Token sheet. When adding the My Token to the local token sheet and then creating an additional my token with the same type and same name will create an situation where you cannot revert the overridden my token to the inherited my token. We are working on providing a solution for this, but as a interim solution for your specific use case, you can remove that token from the asset that is using the my token, delete the my token, then re add the my token at the parent level and the standard inheritance/delete model will work as expected.

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      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      Oct 19, 2016 10:17 PM UTC

      Hi Franck,

      This bug has been here for a long time. Any ETA on a fix?

      -Greg

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        Michael_Florin-2
        Michael_Florin-2
        Level 10
        Apr 5, 2017 2:30 PM UTC

        Frank Passantino​ - may I push @Grégoire Michel question, please: Any ETA on the fix?

        The inability to delete overridden tokens is extremely painful us at the moment, as we have gone through a merger and need to change a lot of high level folder tokens, which - unfortunately - have in some cases been overridden on program level. That forces us to change the overridden token values as well, thus perpetuating a flawed setup into eternity.

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          Brent_Baker1
          Brent_Baker1
          Level 2
          Jun 6, 2017 3:06 PM UTC

          I had to change the name of the token in the email(s) so it was not in use, delete the token from the local program, then rename the token in the email(s) back to what it was.

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            Michael_Florin-2
            Michael_Florin-2
            Level 10
            Jun 12, 2018 11:44 AM UTC

            Just wanted to mention that this error still lives in the new UX:

            Dear Marketo, please allow us to delete overridden tokens to revert them back to their inherited state.

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              Gareth_Bromser
              Gareth_Bromser
              Level 2
              Jan 10, 2020 10:18 PM UTC

              Checking in...it's been over four years now since this bug was first reported, any hope for a fix?

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                Michael_Bollig
                Michael_Bollig
                Level 2
                Mar 29, 2021 10:54 PM UTC

                Same here! 

                 

                Would like for this to get resolved!

                 

                Any new updates on this?

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                  peter_fedewa1
                  peter_fedewa1
                  Level 2
                  Jun 21, 2024 12:47 AM UTC

                  So this thread's been going for almost 10 years. I just ran into this issue.

                  I'm going to plead to get this fixed but I expect I will be long dead before they get to it.

                   

                  Terrible bug to just leave untended.

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                  - Peter
                    NIlka
                    Level 1
                    Nov 20, 2025 6:36 PM UTC

                    It's been 10 years, is there still not fix for this bug?

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                    SanfordWhiteman
                    User Group Leader
                    SanfordWhitemanUser Group LeaderAccepted solution
                    User Group Leader
                    Nov 21, 2025 5:29 AM UTC

                    It's been 10 years, is there still not fix for this bug?

                    Unfortunately, not through the UI. But you can delete the token using the API when this happens.

                    Translate
                    DannyChran
                    Level 3
                    Jan 23, 2026 10:49 PM UTC

                    Hi ​@SanfordWhiteman, I was inspired by your post to try this out. However, I’m getting a 702 error “No tokens found for this folder”, when I attempt this through Postman. I’m looking at my keys/values and they all appear to match up with what I’m targeting:

                    folderType : Folder

                    type : text

                    name: Year

                    I’m targeting a top-level folder vs. a program for this exercise. 

                    Any ideas on why this might be getting hung up?

                    Thanks!

                    Danny T.

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