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Anonymous
June 4, 2015
Question

How to delete a tracking history, and how to stop tracking?

Hi there,

Could you kindly tell me how to delete a tracking history, and how to stop tracking?

What was happened is as follows...

A colleage accepted seminar resistration from LP. My colleage and the seminar attender are different person. But Marketo started to track my colleague. We don't need the tracking data of the colleague. That is why I want to delete the tracking history and change setting to stop tracking the colleague.

Please let me know if you need futher information.

Thanks,

Eri

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5 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 4, 2015

Clear the cookie named `_mkto_trk` -- the Munchkin tracking cookie.

If you want to never track certain people you need to put some conditional logic in place to never run Munchkin.init() for those folks.

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Anonymous
June 4, 2015

Thanks, Sanford.

Do you mean clear the cookie from the person's web brouser?

Is that possible to clear the cookie from Marketo?

Is that possible to clear the tracking history from Marketo??

Kind regards,

Eri

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Diederik_Marte4
User Group Leader
Diederik_Marte4User Group Leader
User Group Leader
June 4, 2015

Hi,

This happens sometimes with my colleagues too. Make sure they don't fill out forms with other names ;-)

These colleagues should clear their cookies (or only the Marketo cookie).

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