How is Marketo's Events app?

Question

So I recently received a picture of a handwritten list of attendees at an event we had...not cool. It's 2017 so I knew there was a better way. It didn't take me long to figure out Marketo has an events app - what is your experience with this app? Pros and cons? Looks like from just going through the docs pages that it doesn't work on phones, only tablets. It also looks like you can only mark people attended, not any other statuses.

If not the Marketo app, what other apps do you use?

Josh_Hill13 · Accepted Answer

It's a decent app. I wish it were updated to be more like Certain or atEvent.

What it does:

Syncs Program Member data of Registered within 7 day window of Scheduled Program Event Date.
Allows you to Mark Attended
Allows you to Add New People who show up randomly.
Works on Android or iPad tablets.

Issues:

On shared usernames (it needs a user login if you want to be secure with non staff), it has issues logging in sometimes.
doesn't always sync, but haven't seen this problem myself.
A little clunky
intended for Marketers, not salespeople

So if you want a super pro version you can share with Salespeople who may run smaller events, then I'd go buy atEvent or something like that. Otherwise, it works pretty well.

Remember, the App itself does nothing than update Program Member Status. So you can adjust the Status in the App, then use a trigger to activate At Event emails or SMS or other workflows.

Anna_Kroner · Answer

The app does what it promises - it allows you to check people in at an event. Nothing more, but also nothing less. Josh summarized it pretty well.

The biggest downside for me is that it requires the device to be connected to the internet at all times. At our last event the WiFi was very clunky and kept dropping in and out. Every time it reconnected we had to re-enter the password.

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