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Michelle_Schmid
Michelle_Schmid
Level 2
May 9, 2019
Question

Help Removing Test Program

We are new to Marketo, and I'm trying to clean out the test campaigns that were set up.  I'd like to delete them, but when I try, I get this message, "Email Batch Program is approved or in progress, can NOT move it.".  And then, when I try to unapprove the email, I get this message, "Cannot unapprove program - The test group email 'ES 2019-02-21 Computer Model Announcement 100.Subject Line Test' is in use".  

I'm stumped as to what to do next.  The email is not is use; is there a way to cancel it?

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5 replies

Bryan_Epstein
Bryan_Epstein
Level 5
May 9, 2019

Michelle, can you take a screenshot of your campaign folder structure along with your control panel (see below)? It seems like you may have an A/B test going, so you may want to Remove the A/B Test and un-check any references to the emails in the program.

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Michelle_Schmid
Michelle_SchmidAuthor
Level 2
May 9, 2019

Thanks for the fast reply! Attached are the screenshots. I’m not quite sure how to remove the a/b test without being able to unapproved the a/b test.

Thanks!

Michelle

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Bryan_Epstein
Bryan_Epstein
Level 5
May 9, 2019

This should work for you here.

  1. Click Unapprove Program
  2. Once you do that, you should be able to delete or archive the Email Program as a whole.

Let me know if you have any questions.

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