"From" email receiving replies instead of the "Reply-to" email

- We set an email program in Marketo.

- We set a "From" email and a different one for a "Reply-to" email.

- The "From" email is getting the replies.

Anyone knows why it's happening?

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Jo_Pitts1Accepted solution

Community Advisor

That’s the theory, but until we get the evidence (SMTP headers of such a reply) we have nothing else to look into.

@sanfordwhiteman , that's my presumption as well. However, it seems to no longer be a burning issue.

Cheers

Jo

User Group Leader

What kind of replies?

The Reply-To gets human replies, i.e. the person clicked the Reply button. It doesn't get automated replies.

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Level 2

Human.

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User Group Leader

Please supply the actual (non-obfuscated) From: and Reply-To: values, and the full SMTP headers of a reply that was mistakenly sent to the From:.

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User Group Leader

Also, there are many past threads on this.

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Level 2

If I had found one that answered my question, I wouldn't have posted a new one.

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