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Jamshaid
Level 2
Oct 13, 2021 1:15 PM UTC
Question

Form prefill not working

Why is form prefills not working on the Landing page?  Prefill option is enabled on the Landing page, Admin, and form level. Can anyone please suggest the solution? 

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12 replies

LucasMachado
Adobe Champion
LucasMachadoAdobe Champion
Adobe Champion
Oct 13, 2021 1:28 PM UTC

Hi, can you elaborate more what is going on? Where is the form? How does the lead reach the forms?

 

Forms pre fill only works if the lead reaches the landing page by clicking a link in the e-mail, check this post:

https://nation.marketo.com/t5/knowledgebase/form-pre-fill-feature-upgrade/ta-p/251652

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    Michael_Florin-2
    Michael_Florin-2
    Level 10
    Oct 13, 2021 4:08 PM UTC

    And if you click through from an email, as Lucas described, and the pre-fill still doesn't show: Clear your cookies.

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    JamshaidAuthor
    Level 2
    Oct 13, 2021 5:30 PM UTC

    Thank you for your feedback. 

     

    I also check this after clearing the cookies. But still does not work. 

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