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monkeyrench12
Level 2
May 23, 2025 5:31 PM UTC
Solved

Form pre-fill not populating values on Marketo landing page

Hello,

I am having trouble with my email preference form not pre-filling. I am coming from a tracked link, pre-fill is enabled on the form and it is enabled on the landing page, which is a Marketo landing page. I have set up tokens next to the form which correspond the value. These are populating, so I don't think it's an issue with the munchkin code.  

Any help would be much appreciated! 
Will

SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
May 23, 2025 5:54 PM UTC

Is Pre-Fill also enabled in Admin » Landing Pages » Settings?

 

Are you using a named Marketo form element (mktoForm) on the template? Or have you used the form embed code on this page?

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4 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
May 23, 2025 5:54 PM UTC

Is Pre-Fill also enabled in Admin » Landing Pages » Settings?

 

Are you using a named Marketo form element (mktoForm) on the template? Or have you used the form embed code on this page?

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Michael_Florin-2
Michael_Florin-2
Level 10
May 23, 2025 6:18 PM UTC

I'd suggest to open that link in the email in an incognito window or clear cookies before clicking. 

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    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    May 23, 2025 6:32 PM UTC

    To Michael’s point, if your Munchkin session is already associated with another record in the db, Pre-Fill is automatically disabled.

     

    Even if {{lead.tokens}} on the page output the the expected First Name and Last Name, that doesn’t mean it’s the same person record who received the email.

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    monkeyrench12Author
    Level 2
    May 27, 2025 9:19 AM UTC

    Thank you to you and Micheal for your help - it was not using the named form in the LP template that was causing the issue, it is now working thank you

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