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jrapp
Level 2
Mar 1, 2023 5:30 PM UTC
Question

Form Fields Not Populating on Person Record

Hi All,

 

Not sure what I'm doing wrong here.  I have a form built for a customer request a quote which is capturing 80% of fields correctly.  However, the address fields are not pushing through from the form to the person record.

The form:

Person Created via Form Submission

I have visibility rules disabled and Mask Input Disabled. 

Any ideas?  Happy to answer any follow up questions - thanks in advance!

 

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7 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
Mar 1, 2023 5:56 PM UTC

Could you check the Filled out Form activity in the person activity log to see whether the data was posted successfully to Marketo? Do you see no data for that field in the activity as well?

 

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Mar 1, 2023 5:57 PM UTC

The first place to look is the Activity Log. Please show the details of the Filled Out Form activity. I suspect you have blocked field updates for those fields, not that they’re not being sent.

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jrappAuthor
Level 2
Mar 1, 2023 6:02 PM UTC

Thanks!

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Mar 1, 2023 6:20 PM UTC

Need the details of the Filled Out Form (click the activity ID). Those are other (unrelated) changes.

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