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Steph_Anderson
Level 4
November 9, 2015
Respondido

Fix invalid email

  • November 9, 2015
  • 7 comentários
  • 4683 Visualizações

I have a record whose email went invalid. I have since fixed to the correct email, how do I reverse the fact that it's invalid? Do I have to create a new record and merge the history? Thanks!

    Este tópico foi fechado para respostas.
    Melhor resposta por Stijn_Heijthuij

    Hi Steph, here's what you do:

    If you have one lead:

    • Go into the lead record and untick the box 'Email Invalid'.
    • Be sure to also clear the Email Invalid Cause box.

    If you have a bunch of leads:

    1. Create a Smart Campaign
    2. In the Smart List, search for Email Address and enter the corrected address
    3. In the Flow step, Change Data Value for Email Invalid to FALSE
    4. Run the Smart Campaign

    Let me know if that works.

    Stijn

    7 comentários

    Stijn_Heijthuij
    Stijn_HeijthuijResposta
    Level 6
    November 9, 2015

    Hi Steph, here's what you do:

    If you have one lead:

    • Go into the lead record and untick the box 'Email Invalid'.
    • Be sure to also clear the Email Invalid Cause box.

    If you have a bunch of leads:

    1. Create a Smart Campaign
    2. In the Smart List, search for Email Address and enter the corrected address
    3. In the Flow step, Change Data Value for Email Invalid to FALSE
    4. Run the Smart Campaign

    Let me know if that works.

    Stijn

    Steph_AndersonAutor
    Level 4
    November 9, 2015

    That worked, thanks so much!

    Dory_Viscoglio
    Dory_Viscoglio
    Level 10
    November 9, 2015

    Hey Steph, it's also helpful if you create a triggered campaign that will uncheck email invalid if the email address changes -- so that you don't have to remember to update this manually.

    Smart list:

    Trigger: Data Value Changes - Email address

    Filter: Email invalid = TRUE

    Flow:

    Change Data Value - Email Invalid > False

      Steph_AndersonAutor
      Level 4
      November 9, 2015

      I've created a trigger to fix, thanks so much @Dory Viscogliosi

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