Fill out form from empty email address

Question

Hi All,Today, I saw a lead created in Marketo with empty email address and the tricky part was it was from a form fill out? What could be the possible reason for this? Also, I have kept the email address field " as required" in the form?Any suggestions?

SanfordWhiteman · Accepted Answer

It's a Marketo form embedded on non- Marketo LP

It's a Marketo form embedded on non- Marketo LP

In that case there's an underlying reliance on JS to render the form, so you can't just disable JS as a whole because then the form won't show at all. You have to disable JS after the form renders, but before submitting.

I recommend adding the form to a Marketo LP so you can quickly see how it can be submitted without JS and without any user-entered field values.

Sonali_Jadeja3 · Answer

It sounds unusual. Could you post a screenshot of lead's activity log and form fill activity detail here?

Sign up

Login with SSO

Login to the community

Login with SSO