Favicon does not display...

Question

My custom favicon won't display in browser. I went into Admin Settings for landing pages and unticked the box for the default.

The .ico file is within the images folder (in Images & Files) - so an absolute link has to be copied and inserted in the lines of code below. (rough example below)

In <head> of my LP template (in Design Studio), I have made the correct call following this format below. I should mention that page is not yet published; though the preview should still work:

Cleared cache, refreshed browser a few times. Still do not see it appear.

Is it because the .ico is not and cannot be housed in a root location in Marketo? ...The Marketo icon still displays.
What else can I try?

Thank you.

SanfordWhiteman · Accepted Answer

It's not giving me a public facing URL. When you Approve the template in Design Studio, is that the point in which the URL converts to public facing in the browser preview - to include your domain name in the link?

Because...it's not doing that at the moment. I see 'marketodesigner' in the URL. It also still shows the purple Marketo control bar at the top of screen. The C-NAME was set up a few weeks ago so I need to know for sure if there might be an issue. How else can I retrieve the public facing link once a template is approved?

Thank you.

You need to create a page based on the template.

Gerard_Donnell4 · Answer

Hi @Christine LeBlanc​, Can you create a blank landing page and put the link here. Without have access to see the actual code it would be very hard to try and debug for you. Thanks, Gerard

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