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AdrienLandrin
Level 1
Aug 25, 2022 2:21 PM UTC
Question

Facebook Leads Gen not working

Hi there,

 

I'm facing some troubles using Facebook Leads Gen Launchpoint from Marketo, may you be able to help me?

 

  • Facebook Lead Gen not displaying all the forms, but only one
  • Facebook lead gen not uploading people in Marketo database even if the Launch point is correctly set up and set as "Active"

Thank you so much for your time and help

 

 

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1 reply

Beth_Massura
Beth_Massura
Level 6
Aug 26, 2022 7:20 PM UTC

Hi Adrien, I wonder if Facebook Lead Gen Ads are similar to LinkedIn Lead Gen forms, where the form name won't appear in the Marketo trigger/filter dropdown until you have at least one response via that form. See the note at the top of https://experienceleague.adobe.com/docs/marketo/using/product-docs/demand-generation/social/social-functions/use-linkedin-lead-gen-form-filters-and-triggers-in-a-smart-campaign.html

 

Can you tell from the Facebook side whether people have actually submitted the ad form?

 

Beth

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