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Accepted solution
Feb 9, 2016 5:47 AM UTC

Do you have the proper type of account for that value?

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14 replies

Anonymous
Accepted solution
Feb 9, 2016 5:47 AM UTC

Do you have the proper type of account for that value?

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Anonymous
Feb 9, 2016 12:49 PM UTC

Sorry, not sure if I understood, you mean correct marketo account?

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Ayan_Talukder
Ayan_Talukder
Level 5
Feb 9, 2016 4:17 PM UTC

You require Admin Permissions, you may need to speak to your Marketo administrator for help on this.

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Anonymous
Feb 9, 2016 5:28 PM UTC

Any resolution to this. We have an open ticket with Marketo also on the same subject. Yes, Admin rights I'm wondering if the issue is because a FB service already existed.

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Anonymous
Feb 9, 2016 10:20 PM UTC

Not yet

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Nicholas_Manojl
Nicholas_Manojl
Level 8
Feb 9, 2016 10:53 PM UTC

A couple of days ago that help document pointed to a sign-up page for Marketo to wait-list customers on the roll out. I think they've now deployed it without the wait list but it's probably rolling out slowly.

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Anonymous
Feb 10, 2016 1:32 AM UTC

Just thought I'd provide an update. Support has this situation flagged as an issue with us. It's been escalated.

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Anonymous
Feb 10, 2016 7:43 PM UTC

Same here. Just had a call with tech support, he will circle back on it.

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Anonymous
Mar 2, 2016 10:12 PM UTC

It's fixed now!

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Anonymous
Dec 8, 2016 11:32 PM UTC

Does anyone know how to map custom fields? EG: Create a new field on the Facebook side. From the looks of it you can't add custom fields because we can't map them properly in Facebook.

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Jason_Raisleger
Jason_Raisleger
Level 3
Dec 13, 2016 4:18 PM UTC

Hi Justin,

First you need to create a form with all of the fields you want completed (including custom fields). Once your form is published, go back to the Facebook Lead Ads service on Launchpoint and edit it.

  1. The first screen will be to edit the display name (Click Next)
  2. The second screen with be to re-authroize the account (You don't have to, Click next)
  3. The third screen will have you select the Facebook page(s) connected to Marketo  (click next)
  4. The fourth screen is where you can see all the fields available on Facebook that can be mapped to Marketo
  5. Click the 'Add' button and look for the Facebook field you created when you built the form from the dropwdown
  6. Then map it to the Marketo field in the dropdown.
  7. Click Save

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    Anonymous
    Jan 24, 2017 9:07 PM UTC

    Thanks for the info! This helps.

    Are you able to connect multiple business pages to a single Facebook Lead Ad Service?

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