Event Partner error w/WebEx and Event listing

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We currently use WebEx for our webinars and conduct all our registration steps through Marketo. I am trying to set my event partner in my Marketo webinar campaign but keep having problems. I am able to get through the first 2 steps (Event Partner and Login), but once I get to the Event selection, I receive the following error:

"Error setting Events listing" - Webex API call error; Error parsing response [Webex exception ID = 'Marketo-'1]

This has never happened before. Any advice?

Marketo

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A

Anonymous

Are you still having this issue? WebEx may have been having an issue. I've just tried it and it works.

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Anonymous

Thanks, Cheryl. Yes I am still having this issue. Any suggestions?

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Calvin_Lam

Level 4

Hi Jeanette,

I received your support ticket and I am working on your case. Are there any special characters in some of your Webex event names? I will follow up with you via the case.

Thanks,

Calvin

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