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anandraj
Level 3
May 3, 2018
Question

Error Merging Duplicates

  • May 3, 2018
  • 4 replies
  • 4006 views

Hello,

We have duplicate records for a lead in Marketo and when tried to merge it throws an error "Failed to merge(..LeadID..)".

It's been identified, SFDC type is causing the issue

One record's SFDC types is LEAD and another record's SFDC type is a CONTACT. Issue occurs when we try to merge Contact and Lead.

Any solution to this?

Thanks

Anand

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4 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
May 3, 2018

The merge process is encountering a Salesforce error while initiating the merge.  To get the details of which error Salesforce is returning you'll need to file a Marketo support ticket.

Devraj_Grewal
Devraj_Grewal
Level 10
May 3, 2018

Anandraj,

If you were merging a Marketo person with no SFDC type, then you can merge it with a SFDC lead or SFDC contact no problem. However, since you are attempting to merge an SFDC lead with an SFDC contact, this will not work as they are not like objects.

I would recommend manually converting the SFDC lead to the same account as the SFDC contact and then merging the two SFDC contacts.

Lynn_Ray_Pardo
Lynn_Ray_Pardo
Level 4
April 17, 2019

Hi Devraj,

"If you were merging a Marketo person with no SFDC type, then you can merge it with a SFDC lead or SFDC contact no problem.".

I'm receiving merge errors in this scenario.

Any advice?

Thanks,

Lynn

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