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Anonymous
Oct 14, 2013 3:17 PM UTC
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Engagement scores for emails within programs

It looks to me like the emails I am A/B testing in the streams (therefore that I have in separate programs and smart campaigns) will not get an engagement score? My emails I have just dragged into the stream have a score but not those in smart campaigns? Is this correct?
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Accepted solution
Oct 15, 2013 2:37 PM UTC
Program engagement is based on success so you need to have program statuses set for the program. Is this the problem?
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5 replies

Anonymous
Oct 14, 2013 4:12 PM UTC
The program will get an engagement score, but not each email inside the program.  Does that make sense?
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Anonymous
Oct 14, 2013 5:03 PM UTC
Hey Cheryl,

Thanks for all your help with my engagment program questions!!!

I don't even see a score for the programs and they ran last Tuesday... maybe I need to contact support?
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Anonymous
Oct 14, 2013 5:17 PM UTC
Engagement scores, whether on an email or a program take 72 hours (and then the next morning) to calculate.  So it's going to be a few days before your score appears.
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Anonymous
Oct 15, 2013 12:30 PM UTC
Yes, it's been a week now. The emails that were sent AFTER those have scores but not the programs.
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Anonymous
Accepted solution
Oct 15, 2013 2:37 PM UTC
Program engagement is based on success so you need to have program statuses set for the program. Is this the problem?
Translate
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