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Kelsey_Soskel
Kelsey_Soskel
Level 2
Sep 2, 2020 4:45 PM UTC
Question

Engagement Program - Why didn't the email send?

Hi there,

 

I set my engagement program and i'm seeing that leads are being funneled into the program, yet they are not receiving any emails. 

I double checked that my program is turned on and the program was casted more than 25 hours ago.. and reason why emails aren't being sent? 

 

(I also confirmed that communication limits have not been met)

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2 replies

Amy_Goldfine
Amy_Goldfine
Level 9
Sep 2, 2020 8:54 PM UTC

 Hi Kelsey, can you provide some more context of how your Engagement program is set up? Screenshots of your Engagement program would be helpful.

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Amy GoldfineMarketo Champion & Adobe Community Advisor
Adobe Employee
AbhinavSa2Adobe Employee
Adobe Employee
Sep 3, 2020 12:38 PM UTC

Hi,

 

Please check if content is activate or not? 

Also, please share the screenshots of your setup and streams. 

 

Regards,

Abhinav

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