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Anonymous
Oct 8, 2013 8:18 PM UTC
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Engagement program sequence

If a lead is blocked from receiving an email in a program due to its filters, what hapens in the next cast? Does the lead try to go through the same program or does it move to the next program/email in the queue?
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AlokRa4Accepted solution
Level 10
Oct 9, 2013 12:16 PM UTC

Hi Tole

Since you have filtered the lead at a program level, it will be blocked forever for the program, even if it is qualified for the next cast in the program.

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3 replies

Anonymous
Oct 8, 2013 8:37 PM UTC
If the lead is blocked due to filters, they will not receive any content in this cast.  In the next cast, they will receive the next piece of content in the stream.
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Anonymous
Oct 8, 2013 9:07 PM UTC
What if a lead was blocked from a program due to filters last cast, but it's qualified this cast? Would it go through the program or would it forever be blocked from that program?
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AlokRa4Accepted solution
Level 10
Oct 9, 2013 12:16 PM UTC

Hi Tole

Since you have filtered the lead at a program level, it will be blocked forever for the program, even if it is qualified for the next cast in the program.

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