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DeepthiSw
Level 3
March 24, 2023
Solved

Embedded Video in Marketo email

Hi Team,

Need assistance with this,

Vidyard video is embedded in marketo email it shows in preview in marketo but the video image is not showing up in outlook.

Thanks,

Deepthi.

 

 

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Vinay_Kumar
Vinay_KumarAccepted solution
Community Advisor and User Group Leader
March 27, 2023

There can be multiple reasons for this: internet issues, security settings, safe mode, and many others. 

To begin with, review outlook's default settings whether the download images option is checked or not. 

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3 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
March 24, 2023

Did you check whether the pictures were downloaded? If you add any other image in the email, do you see it getting rendered in Outlook? If not, the first step is to ensure that you've selected the Download pictures options below:

 

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Vinay_Kumar
Community Advisor and User Group Leader
Vinay_KumarCommunity Advisor and User Group LeaderAccepted solution
Community Advisor and User Group Leader
March 27, 2023

There can be multiple reasons for this: internet issues, security settings, safe mode, and many others. 

To begin with, review outlook's default settings whether the download images option is checked or not. 

Translate
Jasbirka
Jasbirka
Level 6
March 28, 2023

Hi @deepthisw 

 

There might be issue with the outlook code, might be you have to add some additional code/hack for outlook.

 

Please share your code for more clarification.

 

Thanks!

Jasbir

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