Emailing a Contact Who Has Opted Out of Emails

Question

Hi there, we need to send a mass email to all contacts in a campaign, regardless of if they have opted out of marketing emails because it is not a marketing email being sent, but instead a support email. Is there a setting that allows the email to actually send to those opted out contacts?

Michael_Florin-2 · Accepted Answer

Indeed, there is. Email --> Edit Draft --> Email Settings --> Check "Operational email (Bypass Unsubscribe/Marketing Suspended)"

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