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Anonymous
November 5, 2013
Question

Email test looking different on colleagues computers

  • November 5, 2013
  • 9 replies
  • 2383 views
I have set up an email in Marketo using the "Em - Primo v1" template. The email looks completely fine when I send a test to myself, but looks different when I send the test to my colleagues computers. On their computers, the body content is way too far over to the left, hugging the email template border. Is anyone else experiencing this problem? I have no idea how to fix this or why this is happening. It's difficult to try and fix because the tests look fine on my end. Any suggestions/ideas on how to fix this would be greatly appreciated. Thank you!
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9 replies

Anonymous
November 5, 2013
Kelly,
What OS and email client are you using?  and, your colleague?
Edward_Masson
Edward_Masson
Level 10
November 5, 2013
Certain browsers will not support CSS that is required to render that email your testing. I think it was only tested against iPhone and Android.

    Anonymous
    November 5, 2013
    My colleagues and I are all using the same OS and email client (Microsoft Outlook 7)

    Re: the browser, if you open the email in outlook, how is browser involved? I'm not 100% tech savvy, so I may be missing something here...
    Anonymous
    November 5, 2013
    We have tested the emails on Outlook as well.  A screenshot of the wrong alignment would be useful - i'll check with the developers
    Anonymous
    November 5, 2013

    Their version:



    My version:


    You'll notice the body is touching the very edge of the email in their version.

    Anonymous
    November 5, 2013
    Hi Kelly,

    It looks as though your team may have adjusted the HTML.  I'm making this assumption since the logo is now aligned  right vs. left.  Did you make any other HTML adjustments?  On that note, did you test the original template downloaded and are getting the same results.  If not, it may be the HTML adjustments that are causing the errors.
    Anonymous
    November 6, 2013
    The only adjustment I made to the HTML was to the banner color. The weird thing is that when I sent a test to my colleague's comcast email account, the email looked fine. It only looks off in his outlook. Even more weird is when I sent him a test with another email using the same template, that email looked fine in his outlook account. . .
    Anonymous
    November 19, 2013
    We're having trouble with this template in Outlook in Windows. It doesn't display correctly. The sidebar starts after the sign-off. Unfortunately we can't use the template (although we love it otherwise), since most of our clients use Outlook with Windows.
    Louise_Wright
    Louise_Wright
    Level 2
    June 29, 2016

    Thanks - I found this discussion useful.

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