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Ramesh_Nagaraja
Ramesh_Nagaraja
Level 2
Oct 30, 2020 5:31 AM UTC
Question

Email template custom font family not rendering in email clients

Custom font family not rendering in email clients like gmail, outlook,... But its working on marketo email preview.

Tried with font-face method and via <link> in header.

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3 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Oct 30, 2020 6:15 AM UTC

You'll need to provide a lot more info, like the relevant parts of your HTML (please highlight, and you don't need to include the whole thing).

 

Web fonts are incompletely supported in email clients: https://www.litmus.com/blog/the-ultimate-guide-to-web-fonts/

 

Marketo Email Preview doesn't emulate a client, so it's always compatible b/c all web browsers are.

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Ramesh_Nagaraja
Ramesh_NagarajaAuthor
Level 2
Oct 30, 2020 7:41 AM UTC

Hi,

I am attached snaps of html part, preview and email output.

I used web font as you said but getting difference in font-family. Thanks.

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Oct 30, 2020 10:34 PM UTC

First — need highlighted code, not screenshots. Consider accessibility.

 

Second — you cannot expect it to work in Gmail, as per the link I provided earlier, Gmail only supports a tiny set of built-in non-local fonts.

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