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kklug
Level 2
Apr 5, 2021 3:00 PM UTC
Question

Email Performance Report not showing emails that are on the Marketing Calendar within a specific timeframe

Hi. 
How do I make my email performance report (which I created in the analytics tab) to show all the emails sent last month? When I compare the results (aka the list of emails) sent last month which are in the email performance report to the Marketing calendar, I am missing two emails. Why is that and how do I get the report to reflect what I see in the marketing calendar? What am I missing?

Thanks, 
K

NOTE - the emails were sent in last month. One was sent March 1st ~8am and the other March 22nd ~12pm.

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2 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Apr 5, 2021 9:37 PM UTC

We'd need to see how you've set up the EPR (screenshots).

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Tara_Petre
Tara_Petre
Level 4
Apr 5, 2021 10:53 PM UTC

It might be worth double checking the dates under 'setup', as well as any filters in your smart list. If it's still not showing up you could either: 

1) Check the 'results' of the campaign that processed the send to validate that it was actually sent to people in the date range you've selected

2) Run a quick smart list of people who got the email and audit their activity log to cross-check the date

 

I'd usually trust the email performance report, assuming you've double checked the filters/smart list over the calendar. 

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