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daynarod
Level 2
Mar 30, 2020 9:59 PM UTC
Solved

Duplicate Leads won't Merge

Hello,

I am in the process of merging some duplicate leads. It's giving me a system error and showing the three conflicting fields: 

- add to marketo campaign

- Deal ID 

- Photo URL

It ends with System error, cannot merge. If you have any ideas, please let me know.

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avictor
avictorAccepted solution
Level 2
Apr 1, 2020 5:51 PM UTC

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact. 

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5 replies

Cory_Gabor1
Cory_Gabor1
Level 3
Mar 30, 2020 10:36 PM UTC

Hi @daynarod - can you add a screenshot of the exact error you're receiving? That will be helpful in determining the issue here. 

 

Thanks,

Cory Gabor

Marketing Consultant 

LeadMD

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    daynarodAuthor
    Level 2
    Apr 1, 2020 2:55 PM UTC

     Here is the error message. It's happening on specific dates like this 

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    avictor
    avictorAccepted solution
    Level 2
    Apr 1, 2020 5:51 PM UTC

    Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact. 

    Translate
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