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Grégoire_Miche2
Grégoire_Miche2
Level 10
February 16, 2016
Solved

Do you have an empty calendar?

On a couple of instances, the Calendar comes completely empty for my user. Both the global one and the program focus. The very weird thing is that it's apparently user related: for a given user, it happens on all browsers on multiple devices, but I can connect on other instances on which, with the same browser, it works perfectly fine, and other users on the same instance do not have the problem.

I have already asked support for this issue, and they never came back with an answer, saying they cannot replicate the issue (obvisously...)

Has anyone faced this issue ? Any hint ?

-Greg

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Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
March 16, 2016

Hi Emily,

Are using a user with a "+" sign in the email address ?

There is a bug in Marketo calendar that is apparently related to this.

-Greg

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16 replies

Andy_Varshneya1
Andy_Varshneya1
Level 7
February 16, 2016

Haven't had that happen to me recently, but a couple weeks ago I had the same issues. Needed to refresh the page a few times but it would load eventually.

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Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
February 17, 2016

Hi Greg,

There was an issue with the calendar where user's licenses were pointing to the wrong instance.  I had thought we resolved that though.

Are you able to see the calendar at all, or it's always blank for the same user?

If you want to open a new case and include the details for the user and instance you're having trouble with, you can ask that the case be routed to me.  I'll speak with our engineers to see if the problem persists, and I'll see what I can do to get it fixed for you.

John

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Grégoire_Miche2
Grégoire_Miche2Author
Level 10
February 17, 2016

Hi John,

Case is 00551102

The support engineer in charge did a good work and is the one who sought of the email address with "+" in it.

-Greg

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Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
February 17, 2016

Thank you, Gregoire.  I'll work with him to help get this resolved for you.

John

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Community Advisor
JDNelson1Community Advisor
Community Advisor
February 17, 2016

Hi Greg -- I'm not a big calendar user, but I do recall looking at it a few weeks ago during a Marketo webinar -- and thought it was weird that it was, in fact, empty. I added all the filters back and nothing ever showed up. I didn't think much of it, since I don't use it often, but after checking again just now, it's still blank. I may not have anything in the queue to go out, but definitely should have recent blasts on there, I presume.

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Grégoire_Miche2
Grégoire_Miche2Author
Level 10
February 17, 2016

Hi JD,

We have some users with a "." (first.last@domain.com) and it works fine for them.

Have you tried to completely cleanse your browser history data and cookies ?

A simple test: create a default program. add a simple email to it and approve it. Then add a smart campaign. Set it a test target with a filter and a unique send email flow step. Schedule the SC tomorrow. Then look at the programme schedule view. The SC should appear on tomorrow's agenda. If you observe the same despairing void than on the global calendar, then your problem seems to be the same.

A second test: create a brand new user, if possible with a simple email address. Grant that person a standard user profile and a calendar license. Then activate that user and connect to Marketo in a completely clean browser. See if the problem occurs as well.

If so, come back to us

-Greg

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Grégoire_Miche2
Grégoire_Miche2Author
Level 10
February 17, 2016

Hi All,

I spend some time on the phone and screen sharing with the support today, and we did some intensive testing on various instances.

It seems to be linked with the usage of emails addresses with the form of gregoire+customername@inficiences.com.

The point has been escalated.

-Greg

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Community Advisor
JDNelson1Community Advisor
Community Advisor
February 17, 2016

No "+" for us..

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Grégoire_Miche2
Grégoire_Miche2Author
Level 10
February 18, 2016

This issue makes this idea really necessary :

-Greg

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Anonymous
March 15, 2016

This is happening for me. I'm also not a big user so I haven't really spent time looking into it, but a couple weeks ago I was trying to show one my users from another office the Calendar and it was suddenly blank. It worked for her so I could continue the training, but I am finally getting back to looking at calendar (for certification training sessions) and it's still blank!

Was just about to create a support case and came across this thread. So I have logged into another browser (but didn't clear my cookies) and the calendar entries do show up. That is maddening What's going on Calendar? Is this related to the Winter release?

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Grégoire_Miche2
Grégoire_Miche2AuthorAccepted solution
Level 10
March 16, 2016

Hi Emily,

Are using a user with a "+" sign in the email address ?

There is a bug in Marketo calendar that is apparently related to this.

-Greg

Translate
Anonymous
March 21, 2016

No "+" sign in the email. Super weird.

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