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Jason_Scott
Jason_Scott
Level 4
Feb 5, 2014 3:51 PM UTC
Solved

Do tokens work in Sales Insight Emails?

Do tokens work in emails sent from sales insight?
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Accepted solution
Feb 5, 2014 4:20 PM UTC
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails
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7 replies

Anonymous
Feb 5, 2014 3:52 PM UTC
Yes...just not in testing from Salesforce...
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Jason_Scott
Jason_ScottAuthor
Level 4
Feb 5, 2014 4:04 PM UTC
Thanks.  Do "My Tokens" work as well?
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Anonymous
Accepted solution
Feb 5, 2014 4:20 PM UTC
When tokens work:
  • When the email is sent from the Marketo Sales Insight application in Salesforce.
When they don't work:
  • My Tokens do not work in my experience, but that may have changed.
  • When emails are sent from the MSI plugins for Outlook or GMail/Chrome
  • While testing emails
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Anonymous
Feb 5, 2014 6:08 PM UTC
Jason, email sent from the plug-in go out through Marketo...Have you tested the token functionality?
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Jason_Scott
Jason_ScottAuthor
Level 4
Feb 5, 2014 6:17 PM UTC
I've done a few tests using salesforce.  "My tokens" do NOT work, 'regular' tokens do.  
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Anonymous
Feb 5, 2014 6:34 PM UTC
got it...so to be clear...regular token work when the template is sent from the outlook plug in right???

Hard for me to test as I am on a MAC...THANKS FOR YOUR HELP!!!! I will buy the drinks at the Summit. ;)
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Jason_Scott
Jason_ScottAuthor
Level 4
Feb 5, 2014 6:48 PM UTC
I did not test outlook, I was testing salesforce/sales insight.
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