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Level 1
Nov 24, 2020 8:53 PM UTC
Question

CRM User with name; not found

I have encountered an error that where the Lead is unable to sync to our CRM (Salesforce) because the user cannot be found.  

 

exceptionMessage: CRM user with name ' {Sales User Name' not found

fault: Sync Lead to SFDC caught exception

Source: Marketo Flow Action

 

Has anyone received this error and resolved it?

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2 replies

SanfordWhiteman
User Group Leader
User Group Leader
Nov 24, 2020 9:46 PM UTC

Please show a screenshot of the Sync Lead to SFDC step.

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Level 2
Oct 11, 2022 12:18 PM UTC

I am facing same issue..

Here is the screenshot:

 

Thanks in advance! 

 

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Chandan Singh