Creating SFDC tasks failed: employee with key [NAME] not found

Question

We're experiencing situations where 'create task' actions are failing because an SFDC employee/user cannot be found:

Failed: employee with key '[NAME]' not found

This occurs because employee names automatically change whenever they are on vacation.

To avoid this, I would prefer that Marketo used the unique ID (e.g. 005a0000000abcd) when performing the employee look-up, but it doesn't look like it's possible.

Any ideas how to avoid the task creation from failing?

Josh_Hill13 · Answer

If you add such a field to SFDC, you may be able to do this. But the Task object is a bit harder to handle in this situation.

Perhaps you need a different process to handle Lead Owners who are on vacation.

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