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Level 2
May 25, 2026
Question

Conditional Content Breaking Apart

Hi all, 

 

I am using the new email designer and have built emails with conditional content. I’ve been noticing that sometimes when I save them and come back the conditional content is broken up into code sections. Whilst it isn’t the end of the world, it does mean I can’t make changes to the segment. 

Sometimes if I click [ctrl + z] whilst in the email editor, it all goes back to normal but the segments are called ‘custom’. 

Has anyone else experienced this or have any ideas about what is happening? 

Example below:

 

Thanks!

3 replies

Disha_Goyal6
Community Advisor
Community Advisor
May 25, 2026

Hi ​@Anj, I have faced this issue while working with the fragments. Sometimes it was showing code but after hard refresh, it works fine.

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AnjAuthor
Level 2
May 26, 2026

Thanks ​@Disha_Goyal6 ! Do you think this is just a quirk? 

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Disha_Goyal6
Community Advisor
Community Advisor
May 27, 2026

​@Anj, might be … you can check by sending proof. 

If that does resolve the issue then please share the HTML that you are using.

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