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Jamie_Barclay
Level 5
Jan 24, 2017 2:38 PM UTC
Solved

Communication Limits

Our communication limits are set to:

Per day: 2

Per 7 days: 5

If a lead was sent one communication on Tuesday and one on Thursday would they be blocked?

Thank you

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Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
Jan 24, 2017 2:45 PM UTC

No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

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7 replies

Dory_Viscoglio
Dory_ViscoglioAccepted solution
Level 10
Jan 24, 2017 2:45 PM UTC

No, not if these are your communication limits. This means that you won't be able to send more than 2 emails/day, or 5/7 day window.

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Jamie_BarclayAuthor
Level 5
Jan 24, 2017 5:44 PM UTC

Thank you

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Jamie_BarclayAuthor
Level 5
Jan 24, 2017 5:45 PM UTC

One more thing - I understand the 2 emails per day but not sure what 5/7 day window translates to.  Can you provide an example?
2 emails/day, or 5/7 day window

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Grégoire_Miche2
Grégoire_Miche2
Level 10
Jan 24, 2017 4:54 PM UTC

+1 on Dory

And remember that only count the emails that where delivered.

Greg

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    Devraj_Grewal
    Devraj_Grewal
    Level 10
    Jan 24, 2017 9:19 PM UTC

    Also remember that communication limits only apply to programs (by default) or smart campaigns (settings can override the limit) with sending the emails. If you use a run single flow action on a lead, you can send more than the communication limit allows.

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    Jamie_BarclayAuthor
    Level 5
    Jan 25, 2017 2:54 PM UTC

    Thank you so much!

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